Alida

C tier on Market Research SoftwareScore 6.2 · #25 of 58

Android app: Yes
Free plan: No
Runs on: Android, api, iOS, Web

alida.com

Summary

Alida is a customer experience and insights platform that gathers customer feedback and employee voice data through research communities. Its methods include surveys, digital intercepts, discussion forums, video interviews, focus groups and usability testing, with email, in-app and web intercept channels. Teams can recruit, profile, segment, target and engage community members, then collect quantitative and qualitative feedback using customizable layouts and flexible deployment channels. Alida AI helps users query, visualize, summarize and share insights and identify trends and opportunities. Analytics include an AI reporting assistant, trend and behavior analysis, automated text and video analysis, and a centralized data repository. Integrations include Salesforce, Adobe Experience Cloud, Tableau, Zendesk, Okta, Qualtrics, Slack and Google Forms; custom connectors can link insights with operational data. The platform runs on Android, iOS, web and API. Alida lists encryption, regular audits and compliance with SOC 2, GDPR, CCPA and HIPAA, as well as privacy controls including double opt-in. Pricing is on request.

Who it is for

Alida is aimed at UX and product teams, researchers and research operations teams seeking customer feedback to inform product development, customer understanding or research governance. It supports mobile, web and API access.

What is good

Supports both quantitative and qualitative research.
AI tools help summarize and share insights.
Includes integrations with tools such as Salesforce and Tableau.
Lists privacy controls including double opt-in.

What to know first

Pricing is available on request.
Technical support is available on weekdays only.
Support hours run from 8:00 AM to 6:00 PM local time.

Verdict

Alida brings research-community management, feedback collection and analysis into one platform, with listed integrations and privacy controls. Pricing is on request, so teams will need to contact Alida to learn the subscription cost.

Alida plans and pricing

All plans

Alida platform subscription Not published Unlimited surveys, usability tests, and research activities; fixed subscription-based pricing; no per-participant fees stated alida.com · 4 Oct 2026

Compared on market research software

Sentiment analysis: Yesalida.com

Facts

What it does: Alida is a customer experience and customer insights platform for collecting customer feedback and employee voice data through research communities.alida.com · 4 Oct 2026
AI research assistance: Alida AI helps users query, visualize, summarize, and share customer insights and identify trends and opportunities.alida.com · 4 Oct 2026
Audience management: The platform supports recruitment, profiling, segmentation, targeting, and engagement of research community members.alida.com · 4 Oct 2026
Research methods: Alida offers mixed-method research tools for quantitative and qualitative feedback, with customizable layouts and flexible deployment channels.alida.com · 4 Oct 2026
Analytics: Alida lists an AI reporting assistant, trend and behavior analysis, automated text and video analysis, and a centralized data repository.alida.com · 4 Oct 2026
Integrations: Alida’s integration directory lists tools including Salesforce, Adobe Experience Cloud, Tableau, Zendesk, Okta, Qualtrics, Slack, and Google Forms.alida.com · 4 Oct 2026
Custom connectors: Alida says custom connectors can integrate user insights with operational data, and invites customers to contact it for custom setup requirements.alida.com · 4 Oct 2026
Security and compliance: Alida describes encryption, regular audits, and compliance with SOC 2, GDPR, CCPA, and HIPAA standards.alida.com · 4 Oct 2026
Privacy controls: Alida lists double opt-in, customer control over collected and visible data, and customer-hosted privacy policies as platform privacy features.alida.com · 4 Oct 2026
Hosting: Alida says its products run on AWS and that customer accounts, communities, and associated data are logically segregated in its multi-tenant platform.alida.com · 4 Oct 2026
Support: Alida’s Help Center provides product documentation, release notes, use-case articles, and online training; technical support is available weekdays from 8:00 AM to 6:00 PM local time.alida.com · 4 Oct 2026
Notable pricing limit: Alida describes fixed subscription-based pricing with unlimited research activities and says there are no per-participant fees.alida.com · 4 Oct 2026
Intended users: Alida describes use by UX and product teams, researchers, and research operations teams to inform product development, customer understanding, and research program governance.alida.com · 4 Oct 2026