Alida
6.9#3 in customer experience management softwareAndroidiOSWebAPI
VisitAlida vs Pisano
What both publish
| Fact | Alida | Pisano |
|---|---|---|
| Analytics | Reporting includes crosstabs, weighting, text and sentiment analysis, exports, dashboards and centralized insight storage. | Analytics include sentiment analysis, text analytics and root-cause analysis. |
| Documentation | The Help Center contains getting-started, research, distribution, reporting, audience, analytics, administration, API and scripting sections plus release notes and training. | The knowledge base documents surveys, channels, inbox, reporting, analytics, workflows, AI, integrations, security and support. |
| Integrations | The integrations catalog covers CRM, research, ITSM, HRIS, ecommerce, SSO, analytics, incentives, social, collaboration and storage systems, including Salesforce, Adobe, SAP, Tableau, Zendesk, Okta and HubSpot. | Integration methods include APIs, post-hooks, SMS, email, push notifications, web popups, links or QR codes, LDAP and SAML. |
| Rating on G2 | 4.4 out of 5 from 132 reviews. | 5.0 out of 5 from 1 review |
| Rating on Gartner Peer Insights | 3.3 out of 5 from 17 ratings. | 5.0 out of 5 from 239 reviews |
| Security certifications | Alida's Trust Center lists CCPA, CPRA, GDPR, HIPAA, PIPEDA and SOC 2 coverage, with public SOC 2 Type II and penetration-test documents. | The Trust Center lists SOC 2 Type 1, SOC 2 Type 2, ISO 27001 and penetration-testing reports, with access requested from Pisano. |
| Support | Technical support is offered Monday through Friday, generally 8 a.m. to 6 p.m. local time, through tickets or support email. | Pisano says training, customer care and technical support have no extra charge and include a dedicated account manager. |
Alida plans
- Alida Enterprise Edition—
- Alida platform subscriptionPriced on request
- Alida subscriptionPriced on request
Pisano plans
- Basic$0.01 a month
- Modular packagesPriced on request
- Pisano platform modular packagesPriced on request
Pick Alida if…
Alida is aimed at UX and product teams, researchers and research operations teams seeking customer feedback to inform product development, customer understanding or research governance. It supports mobile, web and API access.
Pick Pisano if…
Pisano is aimed at modern enterprises running customer or employee feedback programs. Its listed industry solutions span banking, retail, insurance, travel and hospitality, automotive, e-commerce, healthcare, utilities, and education.