Gainsight Customer Communities
Gainsight Customer Communities gives customers a shared place to ask questions, exchange answers, learn, and share knowledge.
What Gainsight Customer Communities is
Gainsight Customer Communities gives customers a shared place to ask questions, exchange answers, learn, and share knowledge. Its tools include knowledge bases, discussion boards, messaging, and event management. Businesses can create and customize communities without code, shaping experiences around a product, role, or region. Customers can participate in discussions about what works, what is missing, and what should come next, supported by feature requests, a feedback portal, and a product roadmap. The product describes AI Answers, a Moderation AI Agent, AI Translations, and a CC MCP Server. Integrations include Gainsight CS, Skilljar, Zendesk, Jira, Salesforce, Mixpanel, Google Analytics, and Miro. Native Skilljar integration provides course access, Academy search, and Unified Login. The service is available on the web and through an API. Gainsight lists SOC, HIPAA, ISO 27001, and Data Privacy Framework credentials, plus role-based access controls and encryption. Pricing is on request.
Good
- No-code community customization
- Includes knowledge and discussion tools
- Supports feature requests and roadmaps
- Lists broad business integrations
- Offers web and API access
Watch out
- No free plan
- Pricing requires a request
- Admin seats vary by plan
- Enterprise support is plan-dependent
Who it suits
It suits companies building customer communities for shared learning, support, feedback, and customer engagement.
Verdict
Gainsight Customer Communities combines customer discussion, knowledge, feedback, events, and integrations. It is designed for organizations that need configurable communities and structured customer participation.
Plans and prices
From Gainsight Customer Communities's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Customer Communities listing | $1,000 a year | Starting price shown by GetApp; contract details not specified · per year |
| Business | Priced on request | 5 admin seats · all Customer Communities products · CSM support |
| Enterprise | Priced on request | 10 admin seats · advanced/custom integrations · enterprise CSM support |
| Professional | Priced on request | 3 admin seats · Basic Product Suite · self-service support |
The facts
Each one read from Gainsight Customer Communities's own pages, with the date it was checked.
What it does
- AI capabilities
- AI Answers, moderation automation, translation, content assistance, personalization, and analytics are built into the community experience.checked 15 Oct 2026
- AI features
- The product page describes AI Answers, a Moderation AI Agent, AI Translations, and a CC MCP Server.checked 8 Oct 2026
- Analytics
- Q&A dashboards track questions, replies, response rates, activity, sentiment, account-level usage, and trends.checked 15 Oct 2026
- API
- Gainsight publishes a Customer Communities API reference and supports REST-based data exchange with other systems.checked 15 Oct 2026
- Branding
- Communities can be branded with custom colors, fonts, HTML, and CSS.checked 15 Oct 2026
- Community tools
- The product includes knowledge bases, discussion boards, messaging, and event management tools.checked 8 Oct 2026
- Customization
- Customers can create and customize a community without code, shaping experiences around product, role, or region.checked 8 Oct 2026
- Developer Studio
- Developer Studio lets teams build, version, test, and deploy reusable community widgets from GitHub.checked 15 Oct 2026
- Documentation
- Official support provides product documentation, release notes, integration guides, onboarding material, and a developer portal with human-readable and LLM-optimized documentation.checked 15 Oct 2026
- Events
- Event tools support publishing events, registrations, RSVPs, and events targeted to groups.checked 15 Oct 2026
- Forums and peer support
- Discussion forums let customers connect with peers and turn answered questions into reusable support content.checked 15 Oct 2026
- Gamification
- Ranks, leaderboards, and badges are available to encourage member participation.checked 15 Oct 2026
- Groups
- The platform supports public and private groups, membership administration, and customer advisory board spaces.checked 15 Oct 2026
- Ideation
- An ideas module collects customer feedback and helps organizations prioritize product requests using engagement signals.checked 15 Oct 2026
- Integrations
- Native connections include Gainsight Customer Success, Skilljar, Product Experience, Salesforce, Zendesk, Jira, and other marketplace integrations.checked 15 Oct 2026
- Intended customers
- Gainsight describes the product as a place for customers to ask, answer, and learn together, and says it helps companies retain and grow customers.checked 8 Oct 2026
- Knowledge base
- The product centralizes searchable knowledge-base content so customers can self-serve answers.checked 15 Oct 2026
- Legal name
- The company legal name is Gainsight, Inc.checked 15 Oct 2026
The company
- Company size and ownership
- LinkedIn lists Gainsight as privately held with 1,001–5,000 employees; Crunchbase lists Vista Equity Partners as its acquirer.checked 15 Oct 2026
- Founded
- 2009checked 28 Sep 2026
- Founded and headquarters
- Gainsight was founded in 2009 and is headquartered in San Francisco, California.checked 15 Oct 2026
- Headquarters
- San Francisco, California, USAchecked 28 Sep 2026
Money
- Free plan
- Nochecked 21 Sep 2026
Where it runs
- In-app embeddables
- Embeddable widgets place community and knowledge-base search inside websites or application interfaces.checked 15 Oct 2026
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