17.9
Zendesk Guide is a paid web knowledge-base product for publishing help-center articles to internal and external audiences.
AndroidiOSWeb
Best Customer Community Software in 2026
A customer community gives members a place to connect, while software can help teams manage participation and link community activity to support. Compare community visibility, moderation tools, and analytics, as well as member limits, custom domains, and single sign-on. Help desk integrations may matter when discussions overlap with service workflows; free plans and paid starting prices offer cost details to weigh.…
27.7
Forumbee is a web platform for customer and employee communities with discussion forums, Q&A, and a knowledge base.
AndroidiOSWeb
37.5
Circle brings community, content, events, courses, payments, email and website tools together in one platform for creators, brands and community businesses.
AndroidiOSWeb
- 4
Salesforce Experience Cloud
Salesforce Experience Cloud creates branded digital experiences such as portals, help forums, support communities, and sites for customers, partners, and employees.
AndroidiOSWebAPI7.5 - 5
Sugester
Sugester combines CRM, helpdesk, live chat, task and project management, knowledge base, forum, email and VoIP features.
Free planAndroidiOSWebAPI7.5From $12 a month - 6
Apache Answer
Apache Answer is an open-source Q&A platform for communities, help centers, and knowledge management.
Free planOpen sourceWebAPILinuxmacOS7.4Free plan - 7
Freshdesk
Freshdesk is customer service software for organizing support requests and conversations across email, web forms, chat, social networks, and messaging channels.
Free planAPI7.4From $19 a month - 8
HelloBox
HelloBox is a hosted forum and community platform for groups that want a place to publish and discuss content.
Free planWebAPI7.3From $5 a month - 9
Invision Community
AndroidiOSWebAPI7.3 - 10
Discourse
Discourse is community software for hosting discussions, with options to self-host or use managed hosting.
Free planSelf-hosted7.1From $100 a month - 11
Gainsight Customer Communities
Gainsight Customer Communities gives customers a shared place to ask questions, exchange answers, learn, and share knowledge.
WebAPI6.9From $1,000 a year - 12
Forums.net
Forums.net is a hosted discussion platform for organizations and businesses running online communities.
AndroidiOSWeb6.7From $49.99 a month - 13
NextBee Community Platform
NextBee Community Platform is a branded online community product for businesses.
AndroidiOSWebAPI6.6From $1.90 a month - 14
Zapnito
Zapnito is a B2B community and knowledge platform for customer education and knowledge sharing.
WebAPI6.6 - 15
Zoho Desk
Free planAPI6.6From ₹420 a month - 16
Scoold
Scoold is a self-hosted Q&A platform, forum, and knowledge base for teams.
Free planWebAPISelf-hosted6.5€499 one-time - 17
WoltLab Suite
WoltLab Suite is community and forum software for brands, businesses, and communities.
WebExtensionSelf-hosted6.5From €431.40 a year - 18
Verint Community
AndroidiOSWebAPI6.4 - 19
Higher Logic Thrive
AndroidiOSWebAPI6.3 - 20
Oracle Community Self Service
Oracle Community Self Service adds customer discussions and peer-to-peer knowledge sharing to Oracle Service Cloud support.
AndroidiOSWeb6.3 - 21
Talkyard
WebAPISelf-hosted6.3From €4 a month - 22
Answerbase
Answerbase is a paid product knowledge platform for ecommerce merchants, available through web and API access.
WebAPI6.2From $149 a month - 23
XenForo
WebAPISelf-hosted6.2From $60 a month - 24
LabiDesk
Web6.1From $79 a month - 25
Sprinklr Service
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.
WebAPI6.1