Salesforce Experience Cloud
Salesforce Experience Cloud creates branded digital experiences such as portals, help forums, support communities, and sites for customers, partners, and emp…
What Salesforce Experience Cloud is
Salesforce Experience Cloud creates branded digital experiences such as portals, help forums, support communities, and sites for customers, partners, and employees. Organizations can start with no-code tools and templates, use low-code tools, or build programmatically. Templates cover customer account portals, partner sites, customer service and help centers, and custom site projects. Sites use Salesforce org data and can connect with Sales, Service, Marketing, Commerce, and Industries applications. Salesforce describes adding Agentforce agents to automate workflows, answer questions, and guide customers or partners. Security options include clickjack protection, authentication, encryption, Content Security Policy, and Lightning Locker. Mobile Publisher can create branded apps from Aura and LWR sites for Google Play and the Apple App Store, but requires a separate license. Experience Builder sites do not run in the Salesforce mobile app; they can be opened in a supported mobile browser or through a branded Mobile Publisher app. Some cross-cloud features require add-on licenses. The Standard Success Plan is included with all licenses and offers self-guided resources. Pricing terms vary, and listed education editions require annual contracts; Salesforce directs buyers to a sales representative for detailed pricing.
Good
- Offers no-code, low-code, and programmatic build options.
- Sites connect with multiple Salesforce applications.
- Includes the Standard Success Plan with all licenses.
- Security options include authentication and data encryption.
Watch out
- No free plan is listed.
- Some cross-cloud features need add-on licenses.
- Experience Builder sites do not run in the Salesforce mobile app.
Who it suits
Experience Cloud suits organizations building branded portals or community sites that draw on Salesforce data. Teams can choose visual tools or programmatic development, depending on how they want to build.
Verdict
Experience Cloud provides several ways to build branded sites connected to Salesforce org data. Mobile access and costs depend on the site type, licenses, and subscription terms.
Plans and prices
From Salesforce Experience Cloud's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Mobile Publisher for Experience Cloud (login) | $2 a month | Available with Enterprise and Unlimited · $25,000 minimum · Total cost billed annually |
| Login Edition for Learners and Alumni | $3.75 a month | Prebuilt templates · Learner & Alumni Community · Three or fewer logins monthly · Billed annually; USD/Login/Month |
| Employee Portal — Login | $4 a month | $4/login/month · annually |
| Login Edition for Partners | $5 a month | Prebuilt templates · Partner Community · Three or fewer logins monthly · Billed annually; USD/Login/Month |
| Mobile Publisher for Experience Cloud (member or employee) | $5 a month | Available with Enterprise and Unlimited · $25,000 minimum also stated for the login option · Total cost billed annually |
| Mobile Publisher for Experience Cloud | $5 a month | $5/member/month · alternatively $2/login/month · $25,000 minimum · annually |
| Employee Portal — Named User | $8 a month | $8/employee/month · annually |
| Member Edition for Learners and Alumni | $8.75 a month | Everything from Login Edition · Supports more frequent logins · Billed annually; USD/Member/Month |
| Member Edition for Partners | $12.50 a month | Everything from Login Edition · Supports more frequent logins · Billed annually; USD/Member/Month |
| Salesforce Maps for Experience | $25 a month | $25/member/month · alternatively $10/login/month · annually |
| CRM Analytics for Community (Experience Cloud) | $25 a month | $25/member/month · alternatively $10/login/month · annually |
The facts
Each one read from Salesforce Experience Cloud's own pages, with the date it was checked.
What it does
- Accessibility and system coverage
- The Spring 2025 Experience Cloud LWR accessibility report evaluated Windows 11 with JAWS and NVDA, Safari VoiceOver, iOS 18.4 VoiceOver, and Android 11 TalkBack.checked 15 Oct 2026
- Analytics integration
- Sites can use Google Analytics tracking and send interaction data such as clicks and scrolls to Data Cloud for analytics and personalization.checked 15 Oct 2026
- Apex extensibility
- Apex callouts use named credentials; Lightning Data Service exposes only a subset of the User Interface API, while other Salesforce APIs must be called from Apex.checked 15 Oct 2026
- Automation and AI
- Salesforce describes adding Agentforce agents to Experience Cloud sites to automate workflows, answer questions, and guide customers or partners.checked 30 Sep 2026
- Build options
- Users can create sites with no-code tools and prebuilt templates, build with low-code tools, or develop sites programmatically.checked 30 Sep 2026
- CMS integration
- Salesforce CMS content can be published into Aura or LWR Experience Builder sites.checked 15 Oct 2026
- Compliance
- Salesforce maintains compliance certifications and attestations through its Compliance site.checked 15 Oct 2026
- Compliance documentation
- Salesforce's security and privacy document lists Experience Cloud among the services covered by its security, privacy, audit, and certification documentation.checked 30 Sep 2026
- Core use cases
- The product supports customer support, partner enablement, self-service, collaboration, content management, personalization, analytics, and access control.checked 15 Oct 2026
- CRM connection
- Experience Cloud sites use Salesforce org data and can connect with Salesforce Sales, Service, Marketing, Commerce, and Industries applications.checked 30 Sep 2026
- Documentation and training
- Salesforce provides Help, Trailhead training, implementation guides, community resources, and optional expert coaching for Experience Cloud.checked 15 Oct 2026
- Experience Builder
- Experience Builder provides templates, drag-and-drop page editing, branding controls, audience-based visibility, and custom component support.checked 15 Oct 2026
- External license types
- External Identity, External Apps, Customer Community, Customer Community Plus, Partner Community, and Channel Account licenses provide authenticated site access.checked 15 Oct 2026
- Frameworks
- Experience Cloud sites can use Lightning Web Runtime, Aura, or Visualforce frameworks.checked 15 Oct 2026
- Licensing and add-ons
- Some cross-cloud objects and features, including certain Industries and Commerce Cloud features, require add-on licenses.checked 30 Sep 2026
- Limit: Gartner reviewers
- A repeated complaint is extremely limited customization and insufficient personalization for customer-facing deployments.checked 15 Oct 2026
- Limit: Google Play complaint
- A recent reviewer reported that the Salesforce mobile app failed to load accounts and blocked login through a passkey prompt.checked 15 Oct 2026
- Limit: PeerSpot reviewers
- PeerSpot reviewers request better document generation, more flexible CSS, faster pages with many LWCs, easier debugging, and more prebuilt templates.checked 15 Oct 2026
The company
- Company founded
- Salesforce was founded in 1999.checked 15 Oct 2026
- Company headquarters
- Salesforce lists its headquarters at Salesforce Tower, 415 Mission Street, San Francisco, California 94105, United States.checked 15 Oct 2026
- Company legal name
- Salesforce, Inc. is identified as the company name on Salesforce compliance materials.checked 15 Oct 2026
- Company size
- LinkedIn lists Salesforce as a public software-development company with more than 10,001 employees.checked 15 Oct 2026
- Founded
- 1999checked 28 Sep 2026
- Headquarters
- San Francisco, California, United Stateschecked 28 Sep 2026
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