Forumbee
Forumbee is a web platform for customer and employee communities with discussion forums, Q&A, and a knowledge base.
What Forumbee is
Forumbee is a web platform for customer and employee communities with discussion forums, Q&A, and a knowledge base. It is presented for customer support, customer communities, and employee engagement, helping users find answers and supporting product adoption. Help articles can include videos and files, while ideation tools collect suggestions and highlight popular requests. Moderation controls include automation, and real-time reports cover community activity and engagement. The service supports private spaces and event hosting, plus integrations listed for Slack, Google Analytics, Front, Zendesk, and other tools. Forumbee says its knowledge base works on any device, although it offers no mobile apps. Security measures include encryption in transit, access controls, monitoring, and secure storage practices. Clients retain ownership of submitted customer data. Premium costs $250 a month for five admins and 2,000 members; Enterprise costs $750 a month for 20 admins and 20,000 members.
Good
- Discussion forums and community Q&A
- Knowledge base supports videos and files
- Automated moderation controls
- Real-time engagement reporting
- Private spaces and event hosting
Watch out
- No free plan
- No mobile apps
- Premium limited to 2,000 members
- Gamification costs extra on Enterprise
Who it suits
Forumbee suits teams creating support communities, employee spaces, or searchable customer knowledge bases. It also fits organizations needing moderation, ideation, analytics, and private areas in a web service.
Verdict
Forumbee combines community discussion, help content, feedback collection, and moderation in one web platform. Its paid plans, member limits, and lack of native mobile apps should be weighed against the included integrations and device-friendly knowledge base.
Plans and prices
From Forumbee's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Premium | $250 a month | 5 admin users · 2,000 members · all standard features · email support · per month |
| Enterprise | $750 a month | 20 admin users · 20,000 members · all standard features · SAML SSO & Okta · gamification module · dedicated success manager · per month with annual subscription |
| Additional Admin Users | $50 a month | adds 5 admin users · 5 admin users per month |
| Additional Members | $100 a month | adds 5,000 members · 5K members per month |
| Professional Services | $200 a month | experience design · customization · implementation · from $200/hour |
| Personalized Training | $300, paid once | staff training session · live one-hour webinar |
| Assisted Account Setup Package | $1,500, paid once | community planning through launch · one hour team training · post-launch health check |
| Custom Theme Package | $3,500, paid once | professionally designed and implemented branded theme · from |
| Gamification Module | $4,200 a year | requires Enterprise plan · automated badges and recognition · $4,200/year |
| Custom Plan | Priced on request | additional admins, members and page views · multiple communities · account customizations · implementation and training · Build Your Own for Enterprise customers |
The facts
Each one read from Forumbee's own pages, with the date it was checked.
What it does
- Analytics
- Analytics report activity, engagement, unique viewers, contributors, popular content and searches that return no answers.checked 15 Oct 2026
- API documentation
- A customer Forumbee help center contains API documentation describing API-key creation, test versus live keys and authenticated REST endpoints.checked 15 Oct 2026
- Community Q&A
- Users can ask questions, crowdsource answers, highlight best answers and convert solved questions into knowledge-base articles.checked 15 Oct 2026
- Compliance statement
- The privacy policy says international transfers use safeguards including Standard Contractual Clauses and Data Processing Agreements.checked 15 Oct 2026
- Customer data
- Clients retain ownership of uploaded data, while Forumbee receives a limited license to host, process and operate the service.checked 15 Oct 2026
- Data processing
- For customer data that clients submit or manage, the client is the data controller and Forumbee is the data processor.checked 8 Oct 2026
- Discussion and Q&A
- Members can participate in discussion forums and ask and answer community questions.checked 8 Oct 2026
- Discussion forums
- The platform supports peer discussions where customers, employees and experts exchange practices and media.checked 15 Oct 2026
- Documentation
- Forumbee links a community help center, and its opened article documents article creation, media, scheduling, metadata and publishing workflows.checked 15 Oct 2026
- Event hosting
- Yeschecked 20 Sep 2026
- Events
- Standard features include event calendars with member RSVP capability.checked 15 Oct 2026
- Front integration
- Front's integration lets agents search and browse Forumbee articles, view content and insert links or article text into emails; it is available on all plans.checked 15 Oct 2026
- Funding
- GetLatka describes Forumbee as self-funded and reports no outside investment.checked 15 Oct 2026
- Hosting model
- The terms describe Forumbee as a hosted platform operated by Forumbee LLC for client communities.checked 15 Oct 2026
- Ideation
- Customers can submit ideas, vote, filter by tags or categories and see configurable progress statuses such as accepted, started, completed or declined.checked 15 Oct 2026
- Integrations
- The pricing page names Slack, Google Analytics, Front, Zendesk and other integrations.checked 15 Oct 2026
- Knowledge base
- Knowledge-base authors can use rich formatting, nested sections, tags, attachments, embedded video, drafts and scheduled publishing.checked 15 Oct 2026
- Knowledge-base access
- Articles can be public or private and access can be limited by users, groups or company domain.checked 15 Oct 2026
- Knowledge-base SEO
- Forumbee provides canonical URLs, Open Graph and custom meta tags, generated sitemaps and social sharing buttons for public content.checked 15 Oct 2026
- Legal name
- Forumbee's terms identify the service owner and operator as Forumbee LLC.checked 15 Oct 2026
The company
- Company facts
- LinkedIn lists Forumbee as a privately held technology company headquartered in Bellingham, Washington, with 11–50 employees and a 2012 founding year.checked 15 Oct 2026
- Headquarters
- United Stateschecked 28 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
Where it runs
- GetApp platform listing
- GetApp lists web, Android and iPhone/iPad support, plus phone, chat, email/help-desk and knowledge-base support options.checked 15 Oct 2026
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