Khoros Communities

What Khoros Communities is

Khoros Communities is a paid platform for brands building customer communities for self-service, peer support, engagement, and collaboration. Community formats include forums, blogs, knowledge bases, events, ideas, private messaging, and contests. Templates provide a starting point, while no-code drag-and-drop tools let teams change page design, layouts, and navigation. Operators can use private spaces and a custom domain, with workflow automation and AI-driven content filters for moderation. A rank and reputation system scores activity across more than 80 triggers. Customizable analytics dashboards, widgets, and a bulk-data API support reporting. Khoros describes its architecture as API-first, with a GraphQL layer. Aurora early access includes AI moderation, appeals, generated answers for unanswered posts, and event-driven workflow automation; these features require enablement. An Aurora Salesforce connector can escalate threads to Salesforce cases, provide a private case portal, and support federated search, but requires a full Salesforce license. Khoros lists role-based permissions, CSRF protections, activity logging, and annual third-party application penetration tests in its security overview. Pricing is available on request. Khoros is based in Austin, Texas, USA.