Zapnito

What Zapnito is

Zapnito is a B2B community and knowledge platform for customer education and knowledge sharing. Its London-based maker was founded in 2015. The platform is designed for B2B brands engaging customers across the customer lifecycle. Communities can include articles, videos, documents, courses, events, discussions, user and organization profiles, and directories. Tools cover custom branding and structure, access controls, notifications, private messaging, and moderation. Analytics include engagement dashboards, User Explorer, and email dashboards for examining user and group behavior. Zapnito describes integrations for CRM, BI, and marketing technology, alongside APIs, webhooks, Zapier, and custom SSO. Listed safeguards include ISO 27001, GDPR compliance, encryption, custom SSL, US data residency, penetration testing, and security and audit logs. Authentication options include SSO, social sign-in, password strength controls, and two-factor authentication. A free plan and 14-day trial are available. Essential supports 500–2,000 registered users but does not include courses; Premium covers 2,001–10,000 users, while Enterprise starts at 10,001. Enterprise is listed at $708 a year, billed annually.