Gainsight Customer Communities
6.9#2 in customer health score softwareFrom $1,000 a yearWebAPI
VisitGainsight Customer Communities vs GainTrace
What both publish
| Fact | Gainsight Customer Communities | GainTrace |
|---|---|---|
| Documentation | Official support provides product documentation, release notes, integration guides, onboarding material, and a developer portal with human-readable and LLM-optimized documentation. | The data-engineering page advertises full API documentation but does not expose detailed endpoint or SDK reference content on that page. |
| Founded | 2009 | 2025 |
| Headquarters | San Francisco, California, USA | Ahmedabad, India |
| Integrations | Native connections include Gainsight Customer Success, Skilljar, Product Experience, Salesforce, Zendesk, Jira, and other marketplace integrations. | Listed connectors include Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Gong, Segment, Mixpanel, Amplitude, PostHog, Heap, Attio, Pipedrive, Close, Freshdesk, Google Analytics, Chargebee, Calendly, Cal.com, Fireflies, Zoom, BigQuery and Snowflake. |
| Rating on G2 | 4.4 out of 5 from 276 reviews | 0.0 out of 5 from 0 reviews |
| Rating on GetApp | 4.3 out of 5 from 12 reviews | 0.0 out of 5 from 0 reviews |
Gainsight Customer Communities plans
- Customer Communities listing$1,000 a year
- BusinessPriced on request
- EnterprisePriced on request
- ProfessionalPriced on request
GainTrace plans
- FreeFree
- GainTrace$82 a month
- Enterprise$1,500 a month
Pick Gainsight Customer Communities if…
It suits companies building customer communities for shared learning, support, feedback, and customer engagement.
Pick GainTrace if…
It suits B2B SaaS customer success teams that want account health scoring, risk alerts and workflows. The free plan may fit teams tracking up to 25 companies; larger company bands have different paid-plan limits.