Retently
7.0#16 in customer feedback softwareFrom $99 a monthWebAPI
VisitRetently vs UserJot
What both publish
| Fact | Retently | UserJot |
|---|---|---|
| Company size | The company describes a remote team of 14 people and more than 1,000 customer brands sending about 10 million surveys monthly. | Crunchbase places UserJot in the 1–10 employee range and marks it private and for-profit. |
| Documentation depth | The API reference documents authentication, permissions, request parameters, examples, responses and deprecated endpoints; the MCP guide includes setup, scopes, tools and troubleshooting. | Official documentation covers widget installation, user identification, authentication, SDK references, Swift integration, REST API and MCP setup. |
| Headquarters | Chisinau, Moldova, and Austin, Texas, United States | Shayan Taslim's LinkedIn profile lists Gaithersburg, Maryland, United States. |
| Plan limits | Ecommerce Basic includes all Ecommerce integrations but no API, while Ecommerce Pro includes all Ecommerce integrations and API access. | The Free plan includes two feedback boards and three admin roles; Starter includes five boards and Professional includes unlimited boards. |
| Praise: support | GetApp review excerpts praise excellent, fast support that also considers feature requests. | The verified G2 reviewer described support as friendly and quick to fix issues. |
| Rating on Capterra | 4.9 out of 5 from 31 reviews. | 0.0 out of 5 from 0 reviews |
| Rating on G2 | 4.7 out of 5 from 30 reviews. | 5.0 out of 5 from 1 review |
| Rating on GetApp | 4.9 out of 5 from 31 reviews. | 0.0 out of 5 from 0 reviews |
| Security controls | It states that data in transit uses HTTPS, stored data and backups are encrypted, production access uses MFA, VPN and IP allowlisting, and annual audits and penetration tests are performed. | UserJot says it encrypts transmission, uses backups and redundancies, runs CAPTCHA protection and keeps primary infrastructure in the United States. |
Retently plans
- Ecommerce Basic$99 a month
- Ecommerce Pro$299 a month
- EnterprisePriced on request
UserJot plans
- FreeFree
- Starter$29 a month
- Professional$59 a month
Pick Retently if…
Retently identifies ecommerce, B2B SaaS, financial services and property management teams among its customer groups. It suits teams that want to collect survey feedback and route results into connected tools.
Pick UserJot if…
UserJot suits teams that want customer support conversations alongside feedback requests and product updates. It may fit teams using MCP clients or Slack, with Slack integration available on paid plans.