nps.today
- Android app
- Yes
- Free plan
- Trial only
- Paid plans from
- €1.50/mo
- Runs on
- Android, api, iOS, Web
Summary
nps.today is a customer experience platform for managing NPS, CSAT, CES, and other surveys throughout customer journeys. Teams can use standard Customer Pulse surveys, add up to five questions to extended pulses, or create general CX surveys. Triggers can draw on transaction and customer engagement data, with rules for timing, reminders, and relevance. Surveys can reach customers by email, SMS, websites, chat, apps, QR codes, and other external systems. For follow-up, the platform can alert employees and create tasks, reminders, and escalations in CRM or service systems. Analysis tools include translation, text and sentiment analysis, role-based dashboards, root-cause analysis, and an AI Feedback Assistant. Integrations include Salesforce, Dynamics 365, Zendesk, Genesys, Outlook, Power BI, Power Automate, Zapier, and Shopify. It runs on Android, iOS, and web, and provides an API. A one-month free trial includes 50 email surveys per month. Paid plans start with Basic at 1.50 EUR per month, billed annually; Business is 3.50 EUR per month and Enterprise is 7.00 EUR per month, both billed annually. Implementation and SMS fees may also apply.
Who it is for
It suits customer-focused organizations seeking feedback workflows across marketing, sales, delivery, service, or contact-center journeys. Its integrations and automated follow-up may fit teams that want survey responses routed into CRM or service processes.
What is good
- Surveys can use multiple delivery channels.
- Triggers can use transaction and engagement data.
- Follow-up tasks and escalations can be automated.
- Integrates with listed CRM and analytics services.
- Business includes AI Feedback Analysis and API.
What to know first
- There is no free plan.
- Basic is limited to 500 surveys per month.
- Trial support allowance is 0 hours.
- Implementation and SMS fees may apply.
Verdict
nps.today combines survey collection, analysis, and follow-up workflows across customer touchpoints. Check plan survey limits, support allowances, and possible implementation or SMS fees when choosing a tier.
nps.today plans and pricing
All plansCompared on net promoter score software
Facts
- Product
- nps.today is a customer experience platform for managing NPS, CSAT, CES, and other CX surveys across the customer journey.nps.today · 4 Oct 2026
- Survey setup
- The platform supports standard Customer Pulse surveys, extended pulses with up to five additional questions, and general CX surveys.nps.today · 4 Oct 2026
- Automation
- Survey triggers can be based on transactions and customer engagement system data, with program logic for timing, reminders, and relevance.nps.today · 4 Oct 2026
- Closed loop
- The platform can notify employees and automate follow-up task creation, reminders, and escalation in CRM or service systems.nps.today · 4 Oct 2026
- Channels
- Surveys can be delivered by email, SMS, websites, chat, apps, QR codes, and other external systems.nps.today · 4 Oct 2026
- AI and analytics
- Features include translation, text analysis, sentiment detection, role-based dashboards, root-cause analysis, and an AI Feedback Assistant.nps.today · 4 Oct 2026
- Integrations
- Listed connections include Salesforce, Dynamics 365, Zendesk, Genesys, Outlook, Power BI, Power Automate, Zapier, and Shopify.nps.today · 4 Oct 2026
- Custom integrations
- The Customer Connect Kit includes an open API, webhooks, Power Automate integrations, templates, guides, and documentation.nps.today · 4 Oct 2026
- Security
- The company says it has an ISAE 3000 Assurance Report documenting security measures against GDPR and the Data Protection Act, available to customers with a data processing agreement.nps.today · 4 Oct 2026
- Privacy practices
- The company says it conducts annual ISAE 3000 assurance reporting, assesses vendors, trains employees on GDPR and security, and enters data processing agreements with customers.nps.today · 4 Oct 2026
- Support
- The pricing page lists annual support allowances of 0 hours for the trial, 2 for Basic, 4 for Business, and 12 for Enterprise; implementation and SMS fees may also apply.nps.today · 4 Oct 2026
- Services
- The company offers templates, guides, best-practice advice, industry-specific solutions, and CX support services.nps.today · 4 Oct 2026
- Intended users
- The site presents the product for customer-focused organizations seeking feedback workflows across marketing, sales, delivery, service, and contact-center journeys.nps.today · 4 Oct 2026
Company
- Founded
- 2016nps.today · 28 Sept 2026
- Headquarters
- Copenhagen, Denmarknps.today · 28 Sept 2026
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Sources
- nps.today· checked 4 Oct 2026
- nps.today/features/· checked 4 Oct 2026
- nps.today/integrations/· checked 4 Oct 2026
- nps.today/about-us/gdpr/· checked 4 Oct 2026
- nps.today/solutions-pricing/· checked 4 Oct 2026