Refiner

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Score8.4

Rank#17 of 129

PriceFree

Free planYes

Free trialYes

Runs onAndroid, API, iOS, Web

Summary

Refiner provides contextual surveys for software companies, including in-app and mobile surveys, website popups, email surveys, and shareable links. Teams can use it for NPS, CSAT, CES, product-market fit, user research, onboarding and UX feedback, user profiling, and in-app messages or calls to action. Surveys can be aimed at people by traits, behavior, device, language, or previous responses, and triggered by events or delays. Dashboards show NPS, CSAT, and CES trends, segmented responses, filters, and AI-assisted tagging of written answers. Listed integrations include analytics tools, CRMs, messaging services, automation platforms, a REST API, and webhooks. Refiner also offers AI translations and an MCP server for AI assistant access to survey data. It states compliance frameworks including SOC 2 Type II, GDPR, CCPA, and HIPAA, and says data is hosted in Ireland by default within the EU and encrypted in transit and at rest. A free plan includes 25 responses monthly; a 30-day trial includes up to 100 responses and does not require a credit card.

Who it is for

Refiner suits software companies that want to collect feedback across several channels and segment responses by user context. It may also suit teams that need integrations, survey reporting, and configurable data retention.

What is good

Supports in-app, email, website, and link surveys
Targets surveys by behavior, device, language, and traits
Dashboards include trend lines and response segmentation
Offers AI tagging and translation
Free trial includes all survey features and integrations

What to know first

Free plan caps responses at 25 per month
Trial caps responses at 100
No historical response sync for integrations

Verdict

Refiner covers multiple feedback formats, targeting options, and reporting needs for software teams. Check the response caps and the absence of historical integration sync against your workflow.

Refiner plans and pricing

All plans

Free Free Automatically applies after the trial ends or a paid subscription is cancelled 25 survey responses per month refiner.io · 20 Sept 2026

Essentials Not published Monthly or annual billing; annual plans are approximately 17% cheaper Up to 500,000 MAU · 10,000,000 monthly pageviews · 20 simultaneously published surveys · 4 environments · unlimited survey responses refiner.io · 30 Sept 2026

Essentials Not published 20 simultaneously published surveys · Up to 500,000 monthly active users · Up to 10,000,000 monthly pageviews · 4 environments · Unlimited team members refiner.io · 20 Sept 2026

Growth Not published Monthly or annual billing; annual plans are approximately 17% cheaper Up to 1,000,000 MAU · 20,000,000 monthly pageviews · 50 simultaneously published surveys · 12 environments · unlimited survey responses refiner.io · 30 Sept 2026

Growth Not published 50 simultaneously published surveys · Up to 1,000,000 monthly active users · Up to 20,000,000 monthly pageviews · 12 environments · Unlimited team members refiner.io · 20 Sept 2026

Enterprise Not published Custom monthly active users · Unlimited simultaneously published surveys · Unlimited environments · Unlimited team members refiner.io · 20 Sept 2026

Compared on survey software

Free plan: Yesrefiner.io

Facts

Product: Refiner provides contextual in-app and mobile surveys for software companies, with website popups, email surveys, and shareable survey links.refiner.io · 30 Sept 2026
Survey types: Refiner supports NPS, CSAT, CES, PMF, user research, onboarding and UX feedback, user profiling, and in-app messages or calls to action.refiner.io · 30 Sept 2026
Platforms: Refiner supports web surveys and mobile SDKs for iOS, Android, React Native, and Flutter.refiner.io · 30 Sept 2026
Targeting: Surveys can be targeted by traits, behavior, device, language, or prior responses, and triggered after events or delays.refiner.io · 30 Sept 2026
Reporting: Dashboards include NPS, CSAT, and CES charts with trend lines, response segmentation, AI powered open-text auto-tagging, and filters.refiner.io · 30 Sept 2026
Integrations: Listed integrations include Segment, RudderStack, Amplitude, Mixpanel, Salesforce, HubSpot, Slack, Microsoft Teams, Zapier, Make, REST API, and webhooks.refiner.io · 30 Sept 2026
AI: Refiner offers AI response tagging and AI translations, and its MCP server lets AI assistants access survey data.refiner.io · 30 Sept 2026
Security: Refiner states it has SOC 2 Type II, GDPR, CCPA, and HIPAA compliance frameworks.refiner.io · 30 Sept 2026
Data protection: Refiner says user data is hosted in AWS EU-WEST-1 in Ireland, stays within the EU by default, and is encrypted in transit with TLS 1.2 and at rest with AES 256-bit encryption.refiner.io · 30 Sept 2026
Data retention: Customers can delete individual user records, purge environments, or configure automatic deletion of old user data; after a subscription ends, data may be available for export for up to 180 calendar days.refiner.io · 30 Sept 2026
Support: Enterprise includes priority technical support and dedicated customer success; the pricing comparison lists documentation and email support for paid plans.refiner.io · 30 Sept 2026
Historical integration sync: Refiner says integrations sync new data after configuration and do not currently provide an option to sync historical survey responses.refiner.io · 30 Sept 2026