Fynzo Survey

Overview

Fynzo covers the full feedback cycle: build surveys, distribute them, collect responses, and examine NPS results. Its channel mix and reporting options make it useful beyond one-question NPS checks, though basic respondent segmentation may constrain teams that need more refined audience grouping.

Key features

Question formats include NPS, Likert, smiley, and star-rating questions. Jump logic, piping, and custom variables let teams tailor follow-up questions to responses, making the tool suitable for broader customer feedback and research surveys as well as score collection.

Surveys can be sent by email or SMS, shared on social media, or embedded on a website. Cross-tabulation and trend reports support different views of results; scheduled email reports and downloads in Excel, CSV, SPSS, and PDF make it easier to circulate or continue working with the data. Integrations with Zapier, Google Sheets, Google Analytics, Slack, and MailChimp connect survey work with common automation, analytics, and communications tools.

The Android and iOS app can create and share surveys and view or download results. It also saves edits and answers offline for upload when a connection returns, a practical advantage for field collection. Fynzo says the app includes privacy and data-security measures, alerts users when other engagement with their data is detected, and provides help with use and software issues.

Pricing

The Free plan costs 0.00 USD per free and includes unlimited surveys, questions, and responses, plus 1000+ templates and 20+ question types. That makes it a substantial option for individuals or teams whose needs fit the included survey capabilities; the plan facts do not state a device or user cap.

Pro Monthly is 19.00 USD per month, and Pro Yearly is 190.00 USD per year, billed yearly. Both add custom CSS, auto-translation, a custom domain, branding removal, unlimited collaboration, and unlimited file upload size. The yearly price is lower than paying the monthly rate for twelve months, but requires an annual billing commitment.

Three other monthly tiers specify response and team limits. Starter is 24.00 USD per month for unlimited surveys and questions, 1000 responses, 5 devices, and 2 users. Standard costs 45.00 USD per month and raises those caps to 5000 responses, 10 devices, and 5 users. Premium is 95.00 USD per month for 8000 responses, 20 devices, and 8 users. These tiers suit teams that need stated device and user allowances; the response ceilings make them less suitable when collection regularly exceeds the selected quota. Custom pricing covers unlimited surveys and questions.

A separate trial provides 100 responses for 14 days and requires no credit card. That short allowance is best treated as an evaluation window, not an ongoing collection plan.

Platforms

Fynzo supports Android, iOS, and web. Offline saving in the mobile app helps when connectivity is intermittent, with responses uploaded once service returns.

Who it's for

Fynzo is a fit for customer feedback, market research, online tests and quizzes, and employee satisfaction surveys. Teams that want NPS alongside other question styles and multiple export formats will get more from it than those seeking only a basic survey form. Its multichannel distribution is useful for reaching respondents in different settings, but basic segmentation is a limitation for highly targeted programs.

Pros and cons

• Pro: The free plan has unlimited responses, surveys, and questions, which avoids a stated volume ceiling for ongoing use.
• Pro: Offline response capture on Android and iOS supports collection where a reliable connection is not available.
• Pro: Multiple report types, file exports, and listed integrations give teams several routes for analyzing and sharing results.
• Con: Starter, Standard, and Premium impose explicit response, device, and user caps, so teams must match a tier to both collection volume and access needs.
• Con: Basic respondent segmentation may fall short for teams that need detailed audience targeting.
• Con: The trial lasts 14 days and allows 100 responses, limiting the scale of an evaluation.

Alternatives

Choose Formbricks if its hobby plan’s 250 responses per month in one workspace better fits a capped pilot. Refiner is another freemium option, with 25 responses per month on its free plan. SatisMeter offers a free plan with 25 responses per month and no free trial. Mapster is web-only and has a free plan with 50 responses per month, unlimited surveys, and all features included. Thermostat offers a free plan limited to one user, one survey, and 200 administered surveys per month, with four months of response history. Survicate has a free plan capped at 25 responses per month and three teammates. Zonka Feedback is a paid option with Android, iOS, web, and API platforms. nps.today is a paid alternative with a free trial but no free plan. For broader comparisons, see Net Promoter Score Software and Survey Software.

Verdict

Choose Fynzo Survey if you want NPS collection with varied question types, multiple reporting routes, and mobile offline capture; its unlimited-response free plan is the clearest reason to start there. Look elsewhere if your program depends on detailed respondent segmentation or if a paid tier’s response, device, or user cap does not fit your operation.