Alchemer
9.0#2 in survey softwareFrom $315 a yearFree planAndroidiOSWebAPI
VisitAlchemer vs Refiner
What both publish
| Fact | Alchemer | Refiner |
|---|---|---|
| Free plan | Yes | Yes |
| Integrations | The platform advertises integrations with Salesforce, HubSpot, Slack, Zendesk, Microsoft Excel and more than 400 business systems. | Listed integrations include Segment, RudderStack, Amplitude, Mixpanel, Salesforce, HubSpot, Slack, Microsoft Teams, Zapier, Make, REST API, and webhooks. |
| Product | Alchemer describes its platform as a way to capture feedback across surveys, reviews, social media, listings, websites, and apps, then connect that feedback to business systems and take action. | Refiner provides contextual in-app and mobile surveys for software companies, with website popups, email surveys, and shareable survey links. |
| Reporting | Help documentation covers standard reports, crosstabs, comparison, fall-off, profile and TURF reports plus Excel, CSV and SPSS exports. | Dashboards include NPS, CSAT, and CES charts with trend lines, response segmentation, AI powered open-text auto-tagging, and filters. |
Alchemer plans
- FreeFree
- Collaborator$55 a month
- Professional$165 a month
- Full Access$275 a month
- Business PlatformPriced on request
- Free PlanFree
Refiner plans
- FreeFree
- Essentials—
- Growth—
- Free planFree
- Free trialFree
- EnterprisePriced on request
Pick Alchemer if…
Alchemer suits teams that need to collect feedback through multiple channels and connect it to business systems. It can also fit organizations seeking branching surveys, analytics, mobile in-app feedback, or integrations with tools such as Slack and Salesforce.
Pick Refiner if…
Refiner suits software companies that want to collect feedback across several channels and segment responses by user context. It may also suit teams that need integrations, survey reporting, and configurable data retention.