Hively
Hively collects customer and employee feedback through rating smileys in email signatures and direct feedback requests.
What Hively is
Hively collects customer and employee feedback through rating smileys in email signatures and direct feedback requests. Customers can rate a team member with one click, then optionally add a comment or more detail. Ratings add points to individual happiness scores and an overall team score. Hively provides rating alerts, email summaries, reporting, customer happiness trends and a team leaderboard; its Buzz feature lets teams acknowledge top performers. The service is aimed at teams whose members interact with customers, including support, account management, training and sales. Rating snippets work with email clients and CRM or ticket systems that accept HTML. Named examples include Outlook, Gmail, Zendesk, Salesforce and Help Scout. Customers can submit ratings on mobile devices, and smartphone users can scan Hively QR codes. Its integrations page lists tools such as Freshdesk, Kustomer, Dynamics 365, Autotask and Uservoice. Hively is available on Android, iOS and web. The free plan includes unlimited ratings, up to three users and Team member Buzz. Paid options include $13.00 per year, billed yearly, and $15.00 per month; the annual plan also lists $1.80 per user per month, billed yearly.
Good
- Free plan supports up to three users
- Customers can rate team members with one click
- Includes rating alerts and happiness trends
- Ratings can be submitted on mobile devices
- Offers QR codes for smartphone scans
Watch out
- Free plan is limited to three users
- Only the first smiley click is recorded
- Later rating-page resubmissions replace earlier ratings
Who it suits
Hively may suit customer-facing support, account management, training and sales teams that want feedback tied to individual and team scores. It also fits organizations using email, CRM or ticket systems that accept HTML snippets.
Verdict
Hively combines feedback collection with individual and team happiness scores, reporting and performer recognition. Its free plan is limited to three users, and the FAQ says only the first smiley click is recorded unless a later rating-page submission overrides it.
Plans and prices
From Hively's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | Unlimited ratings · Up to 3 users · Team member Buzz |
| Annual | $13 | Unlimited ratings · Multiple teams · Multiple rating languages · Custom branding and messaging · Custom smiley faces · Custom fields · Direct rating requests · Advanced reporting · Industry benchmarks · Priority support · Plus $1.80 per user per month; billed yearly. |
| Monthly | $15 a month | Unlimited ratings · Multiple teams · Multiple rating languages · Custom branding and messaging · Custom smiley faces · Custom fields · Direct rating requests · Advanced reporting · Industry benchmarks · Priority support · Plus $2 per user per month. |
The facts
Each one read from Hively's own pages, with the date it was checked.
What it does
- Alerts and reporting
- Hively provides rating alerts, email summaries, a team leaderboard, reporting, and customer happiness trends.checked 4 Oct 2026
- Compatibility
- Hively rating snippets work with email clients and CRM or ticket systems that accept HTML, and the FAQ names Outlook, Gmail, Zendesk, Salesforce, and Help Scout as examples.checked 4 Oct 2026
- Data handling
- The FAQ states that when an account is canceled, its data is completely removed from Hively’s servers.checked 4 Oct 2026
- Integrations
- The integrations page lists Gmail, Outlook, CodeTwo, Crossware, Exclaimer, Autotask, Connectwise, Kustomer, Salesforce, Uservoice, Dynamics 365, Happyfox, Helpscout, Freshdesk, Kayako, Manage Engine, OTRS, Supportpal, and Zendesk.checked 4 Oct 2026
- Mobile
- The FAQ says customers can submit ratings on mobile devices, and Hively offers QR codes that can be scanned by smartphones.checked 4 Oct 2026
- One-click ratings
- Customers can rate a team member with one click and optionally leave comments or additional details.checked 4 Oct 2026
- Purpose
- Hively collects real-time customer and employee feedback through rating smileys in email signatures and direct feedback requests.checked 4 Oct 2026
- Rating limit
- The FAQ states that only the first click on a smiley is recorded; a later resubmission on the rating page overrides the earlier rating.checked 4 Oct 2026
- Recognition
- The product lets teams acknowledge top performers with its Buzz feature.checked 4 Oct 2026
- Scoring
- Team members earn points from customer ratings that contribute to happiness scores for each member and the overall team.checked 4 Oct 2026
- Security
- The privacy policy says the site uses firewalls, intrusion detection, encrypted data transmission, and operating procedures to protect personal data and accounts.checked 4 Oct 2026
- Support
- Hively provides a support and knowledge base with categories including billing, integrations, ratings, reporting, and account information.checked 4 Oct 2026
- Who it serves
- Hively describes its audience as teams whose members interact with customers, including support, account management, training, and sales teams.checked 4 Oct 2026
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