Usersnap
Usersnap is a product evidence platform that centralizes customer signals and supports product decisions.
What Usersnap is
Usersnap is a product evidence platform that centralizes customer signals and supports product decisions. Users can annotate screenshots or record screen video with audio to explain issues. Feedback collection includes CSAT, NPS, polls, and thumbs up/down surveys, with conditional questions and targeted audiences. AI features summarize feedback, identify urgent issues and frequently requested topics, and generate suggested replies. Integrations include Zoom, Gong, Intercom, ServiceNow, Jira, Asana, Linear, Azure DevOps, and Zendesk. Two-way status synchronization is available for Jira, Jira Product Discovery, Azure DevOps, Asana, and Linear. The browser extension captures screenshots and submits feedback in Chrome and Firefox without a widget on the target site. iOS and Android SDKs support forms and surveys, but not screen capture or annotation. The cloud platform runs in European AWS data centers, including Frankfurt. Starter costs $49 a month billed €49 /month; Growth costs $129 a month billed €129 /month.
Good
- Supports screenshots and video with audio
- Includes CSAT, NPS, polls, and thumbs up/down
- AI summarizes feedback and suggests replies
- Two-way sync supports several workflow tools
- Chrome and Firefox extension needs no target-site widget
Watch out
- No free plan is available
- Mobile SDKs lack screen capture and annotation
- Cloud deployment cannot run on customer servers
- Starter provides two seats and two projects
Who it suits
Usersnap suits product teams collecting visual feedback, surveys, and customer signals across web and mobile projects. Enterprise teams can use its security, SSO, SLA, and onboarding options.
Verdict
Usersnap brings visual feedback, surveys, AI analysis, and workflow integrations together in a cloud service. Its paid-only model and mobile SDK limits should be weighed alongside the available enterprise controls.
Plans and prices
From Usersnap's own pricing page, checked 10 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | €49 a month | 2 seats · 2 projects · 2 announcements · €49 /month |
| Growth | €129 a month | Unlimited seats · 10 projects · 10 announcements · 20 channel sources · €129 /month |
| Professional | €219 a month | Unlimited seats · 20 projects · 20 announcements · 40 channel sources · 200 analytics processing · €219 /month |
| Premium | €459 a month | Unlimited seats · 50 projects · 50 announcements · 100 channel sources · 300 analytics processing · €459 /month |
| Enterprise | Priced on request | Custom projects · custom channels · custom analytics credits · Custom |
The facts
Each one read from Usersnap's own pages, with the date it was checked.
What it does
- AI analysis
- Its AI features summarize feedback, identify urgent issues and frequently requested topics, and generate suggested replies.checked 10 Oct 2026
- Cloud hosting
- Usersnap states that its feedback platform and dashboard are cloud-based and cannot be installed on a customer's own servers.checked 10 Oct 2026
- Enterprise security
- Enterprise plans include security and compliance support, SSO and SAML, a 99.9% uptime SLA, dedicated partnership, and procurement support.checked 10 Oct 2026
- Feedback capture
- Users can annotate screenshots and record screen video with audio to communicate issues visually.checked 10 Oct 2026
- Integrations
- Usersnap lists channel and workflow integrations including Zoom, Gong, Intercom, ServiceNow, Jira, Asana, Linear, Azure DevOps, and Zendesk.checked 10 Oct 2026
- Mobile SDK limits
- The iOS and Android SDKs support feedback forms and surveys, but screen capture and annotation are not supported; the SDK page identifies the feature as gated.checked 10 Oct 2026
- Product
- Usersnap describes itself as a product evidence platform that centralizes customer signals and helps teams turn them into product decisions.checked 10 Oct 2026
- Security
- Usersnap says its platform is hosted in European AWS data centers, including EU-central-1 in Frankfurt, and names SOC 1, SOC 2, and ISO 27001 certifications for those centers.checked 10 Oct 2026
- Support and setup
- Usersnap says a single code snippet connects the service to a stack, and its Enterprise plan includes hands-on onboarding and a named partner.checked 10 Oct 2026
- Surveys
- Usersnap supports CSAT, NPS, polls, and thumbs up/down surveys with conditional questions and targeted feedback collection.checked 10 Oct 2026
- Two-way sync
- Two-way integrations sync feedback ticket status changes and are available for Jira, Jira Product Discovery, Azure DevOps, Asana, and Linear.checked 10 Oct 2026
Where it runs
- Browser extension
- The browser extension captures screenshots and submits feedback without requiring a widget on the target site, and supports Chrome and Firefox.checked 10 Oct 2026
The company
- Company and headquarters
- Usersnap GmbH says it is headquartered in Linz, Austria, and also operates an office in Vienna.checked 10 Oct 2026
- Headquarters
- Linz, Austriachecked 28 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
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