18.2
Android app for designing voice and chat agents, with API access and a web version.
Free planAndroidiOSWeb
Best AI Customer Service Agents in 2026
Voiceflow leads this chart of 56 (8.2/10, free plan). Webex App is next (7.8/10, free plan), and Yellow.ai is the next highest-placed with a free plan (7.8/10). AI customer service agents answer customer questions and can help move support work through a workflow. Compare Android access and the channels, actions, and handoff options each tool supports. Check whether an Android app is available if you want to manage support from a Xiaomi, Redmi, or POCO phone. Also compare voice and multilingual support, API access, and pricing.
27.8
Android app for video meetings and team collaboration; also available on web, Windows, Mac, and iOS.
Free planAndroidiOSWeb
37.8
Android app and web platform for AI agents, with API and browser-extension options.
Free planAndroidiOSWeb
- 4
Intercom
Android app for website chat with a chatbot; web and iOS versions are also available.
AndroidiOSWeb7.7From $19 a month - 5
Stept
Stept is a web-based tool for creating AI bots that answer questions using a knowledge base and can hand conversations to a person.
Free planWebAPIExtensionLinux7.4From $19 a month - 6
Gorgias
Gorgias is a helpdesk designed for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together.
AndroidiOSWebAPI7.1 - 7
Capacity
Android and iOS apps, browser extension, web and API access, with human handoff.
AndroidiOSWebAPI7.0 - 8
Klaviyo
No Android app; Klaviyo is a web email tool with automated campaigns and monthly sending limits.
Free planWeb7.0Free plan - 9
Enjo AI Support Agent
Enjo AI Support Agent answers requests from approved knowledge, performs actions in connected systems, and escalates cases it cannot resolve with context.
Free planWebSelf-hosted6.8From $95 a month - 10
Kustomer
Android app for customer service, with ticket automation, SLA tools, and a help center.
AndroidiOSWebAPI6.8 - 11
OpenServe
OpenServe is an open-source AI customer support platform that answers questions from a business’s own documentation.
Free planWebSelf-hosted6.8$600 one-time - 12
Ada
Android app and web platform for multichannel agents, with a visual flow builder.
AndroidiOSWebAPI6.7 - 13
HubSpot Live Chat
Free planAndroidiOSWeb6.7Free plan - 14
Mavenoid
Customer support software with Android and iOS apps, APIs and a web platform.
AndroidiOSWebAPI6.7 - 15
Osewa
Android and iOS apps plus web support; AI agents triage tickets and draft replies across a unified inbox.
AndroidiOSWebAPI6.7From $59 a month - 16
ChatterMate
ChatterMate is a web-based chatbot platform with AI bot generation, a visual flow builder, knowledge-base answers, and human handoff.
Free planWeb6.5From $19 a month - 17
Kore.ai
Web and API tools include a visual builder for deploying assistants across multiple channels.
WebAPISelf-hosted6.5 - 18
Pega Customer Service
Android app for customer service, with web, API, iOS, and self-hosted options.
AndroidiOSWebAPI6.5 - 19
REP AI
Web platform combines a visual builder, knowledge-base answers and deployment across channels.
Web6.5From $49 a month - 20
Genesys Cloud Agentic Virtual Agent
Web and API agents use approved tools to complete customer workflows across voice and digital channels.
WebAPI6.3From $75 a month - 21
Zowie
Zowie is an AI agent platform for building, deploying, and monitoring customer-facing agents.
AndroidiOSWebAPI6.3 - 22
6.2 - 23
Dalo
No Android app; web support covers chat, WhatsApp, email, social messages, and phone with handoff.
Free planWeb6.1From $10 a month - 24
LivePerson Conversational Cloud
Web platform for customer messaging lets teams pass conversations to a person.
Web6.1 - 25
Sprinklr Service
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.
WebAPI6.1
Choosing well
Can I manage customer service from Android?
Check whether the tool has an Android app and what support tasks it covers. Android availability can matter if you want to respond or manage work from a Xiaomi, Redmi, or POCO phone.
Compare web access too, especially if you plan to switch between a phone and a computer.
Which customer channels does it support?
Choose a tool that supports the channels where your customers contact you. The comparison covers supported channels, along with web, API, iOS, Android, self-hosted, and extension availability.
Confirm that the particular channel you need is supported before choosing.
Can it take actions or hand a conversation to a person?
Compare workflow actions and human handoff if the agent needs to do more than answer questions. These details indicate whether a tool can help move support work along and pass a conversation to a person.
Does it support voice and multiple languages?
Check voice support and multilingual support against the way your customers contact you. The comparison treats these as separate capabilities, so look for the specific one you need.
Is there a free plan, and what does it cost?
Compare free plans, paid starting prices, and free trials. A free plan and a free trial are different offers, so check which one a tool provides and what its pricing note says.
Do I need API access?
API access matters if you need to connect the agent to other software or build around it. Check whether it is available and confirm that it supports the integration you have in mind.
Questions people ask
Which AI customer service agents have an Android app?
Android availability is a comparison point for this list. Check each tool's platform details and what its Android app covers before choosing.
Can I use an AI customer service agent on a Xiaomi phone?
Check for an Android app and confirm which support tasks it covers. The listed platform availability does not establish Xiaomi- or HyperOS-specific support.
What should I compare in AI customer service software?
Compare free plans and paid starting prices, supported channels, workflow actions, human handoff, voice and multilingual support, and API access.
Do AI customer service agents offer free plans?
Free plans are a comparison point. Check the individual tool's pricing details to see whether it has a free plan and what it includes.
Do these tools support voice and multiple languages?
Voice support and multilingual support are separate comparison points. Check the individual tool's details for the capabilities you need.