Capacity
The facts below are what the maker publishes about Capacity, checked and dated. Our editors have not written about it yet.
Plans and prices
From Capacity's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Core | Priced on request | Sized for small teams · 5 dashboards · 100 AI Assistant questions · Up to 100GB storage · Annual platform subscription; AI agent usage and optional add-ons are priced separately |
| Enterprise | Priced on request | Sized for large teams · Campaigns and CRM included · 10 dashboards · 100 AI Assistant questions · HIPAA package available · Up to 2TB storage · Annual platform subscription; AI agent usage and optional add-ons are priced separately |
| Pro | Priced on request | Sized for growing teams · Helpdesk, live chat and inbox · 8 dashboards · 100 AI Assistant questions · Up to 1TB storage · Annual platform subscription; AI agent usage and optional add-ons are priced separately |
The facts
Each one read from Capacity's own pages, with the date it was checked.
What it does
- Access controls
- The security page describes role-based permissions, audit logs and single sign-on options including Okta and Azure AD.checked 21 Oct 2026
- Agent Assist
- Agent Assist provides human support representatives with real-time guidance and answers during interactions.checked 21 Oct 2026
- AI data privacy
- Capacity says customer data is not shared or used to train external AI models.checked 21 Oct 2026
- AI features
- The platform includes AI agents, real-time agent assist, auto QA, conversation intelligence, and outbound campaigns.checked 12 Oct 2026
- AI privacy
- Capacity says customer data is never shared or used to train external models.checked 12 Oct 2026
- API and extensibility
- The support center documents a Capacity API, webhooks, authentication, developer tools and databases; the security page also describes open APIs and custom integrations.checked 21 Oct 2026
- Channels
- Its AI agents support chat, SMS, voice, and email.checked 12 Oct 2026
- Chat AI agent
- The platform offers chat AI agents to answer customer questions and automate support interactions.checked 21 Oct 2026
- Conversation analytics
- Analytics features include Auto QA, conversation intelligence, AI CSAT, coaching and interaction summaries.checked 21 Oct 2026
- Documentation
- The public knowledge center organizes articles on onboarding, knowledge management, helpdesk, AI, workflows, analytics, integrations, API use and troubleshooting.checked 21 Oct 2026
- Email AI agent
- Capacity lists email AI agents as part of its support automation platform.checked 21 Oct 2026
- Human handoff
- Yeschecked 23 Sep 2026
- Integrations
- Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace.checked 21 Oct 2026
- Integration types
- The integration directory distinguishes API, calendar, indexed-content and interface integrations, and notes that API connections can use REST, XML or SOAP endpoints.checked 21 Oct 2026
Where it runs
- Android app
- Google Play lists a Capacity mobile app for interacting with its Concierge chatbot and browsing the knowledge base; it showed 1K+ downloads on the opened listing.checked 21 Oct 2026
- Developer platform
- Capacity says admins can manage API connections and edit, permission or retire application skills through its developer platform.checked 21 Oct 2026
- iOS app requirements
- Apple lists the Capacity app as requiring iOS 15.1 or later, or iPadOS 15.1 or later; Mac compatibility requires macOS 12 and an Apple M1 chip or later.checked 21 Oct 2026
The company
- Company
- Capacity says it was founded in 2017 by David Karandish and Chris Sims and is headquartered in St. Louis.checked 12 Oct 2026
- Company funding
- Capacity’s LinkedIn page reported a Series E raise of more than $54 million and more than $159 million raised since its 2017 founding.checked 21 Oct 2026
- Company legal name
- The services agreement names AI Software, LLC and its affiliates as Capacity.checked 21 Oct 2026
- Company size
- LinkedIn lists Capacity in the 51–200 employee range.checked 21 Oct 2026
- Founded
- Capacity says it was founded in 2017 by David Karandish and Chris Sims.checked 21 Oct 2026
- Headquarters
- Capacity identifies St. Louis as its headquarters; LinkedIn lists University City, Missouri and the 6665 Delmar Boulevard address.checked 21 Oct 2026
Money
- Free plan
- Nochecked 23 Sep 2026
