Capacity
7.0#7 in ai customer service agentsAndroidiOSWebAPI
VisitCapacity vs Voiceflow
What both publish
| Fact | Capacity | Voiceflow |
|---|---|---|
| AI data privacy | Capacity says customer data is not shared or used to train external AI models. | Voiceflow says customer data is not used to train models and connected model providers are configured for zero data retention. |
| Channels | Its AI agents support chat, SMS, voice, and email. | Agents can be deployed through web chat, mobile interfaces, telephony, SMS and custom interfaces using the Conversations API. |
| Documentation | The public knowledge center organizes articles on onboarding, knowledge management, helpdesk, AI, workflows, analytics, integrations, API use and troubleshooting. | Documentation includes quickstarts, API reference, deployment guides, widgets, telephony, SMS, testing, analytics and billing material. |
| Founded | Capacity says it was founded in 2017 by David Karandish and Chris Sims. | 2019 |
| Human handoff | Yes | Yes |
| Integrations | Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. | Native connectors include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail and Twilio. |
| Product | Capacity describes itself as a unified CX automation platform for contact centers, connecting knowledge, data, and systems to power AI agents and agent tools. | Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. |
| Rating on G2 | 4.7 out of 5 from 119 reviews | 4.5 out of 5 from 115 reviews. |
Capacity plans
- CorePriced on request
- EnterprisePriced on request
- ProPriced on request
Voiceflow plans
- StarterFree
- Agencies & PartnersFree
- Pro$120 a month
- Business$500 a month
- Pro$972 a year
- EnterprisePriced on request
Pick Capacity if…
You want what its maker publishes above — check its page for the details.
Pick Voiceflow if…
Voiceflow is presented for CX and support leaders, engineers, enterprise teams, and agencies or partners building agents for clients. It may suit teams that need agents across voice and chat channels, integrations, and evaluation tools.