Best Customer Service Automation Software in 2026
Updated
In short: Webex App is ranked #1 of 24 as of 4 October 2026, ahead of Yellow.ai and Gupshup. The best-ranked option with a free plan is Yellow.ai. The lowest first paid tier on this page is Open at $0.75/mo.
Customer service automation software can help teams manage incoming requests and automate parts of the support workflow. Compare AI service agents, automated routing, workflow automation, and the channels each product supports. Knowledge sources and human handoff are also useful considerations when deciding how automated support fits alongside staff. Check free-plan availability and paid-from pricing as well. The ranking starts with Webex App, Yellow.ai, and Gupshup, followed by Hey Support and Forethought Solve. Use the listed capabilities to weigh how each option handles customer conversations and routes work, and consider which mix of automation, support channels, and human involvement suits your service needs.
24 customer service automation software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Webex App Top pick · 7.5 Free plan · Free
#2 Yellow.ai Runner-up · 6.9 Free plan · Free
#3 Gupshup Also great · 6.8 Free plan · Free
- Free plan AndroidiOSmacOSWebWindows
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms - Free plan WebiOSAndroid
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms - Free plan apiWeb
- Supported channels
- omnichannel
RecognisedDocumentedFree planPlatforms - Free plan Web
- Free plan
- Yes
- AI service agent
- Yes
- Automated routing
- Yes
- Workflow automation
- Yes
- Supported channels
- web widget, voice, Telegram, WhatsApp Business, Messenger, Instagram, email, Slack
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About Hey SupportVisit site - apiWeb
- Free plan
- No
- Supported channels
- chat, email, voice, SMS, Slack, mobile, API
RecognisedDocumentedFree planPlatforms - WebiOSAndroid
- Free plan
- No
RecognisedDocumentedFree planPlatforms - WebRecognisedDocumentedFree planPlatforms
- Web
- Free plan
- No
- AI service agent
- Yes
- Automated routing
- Yes
- Workflow automation
- Yes
- Supported channels
- website chat widget, hosted business page, Luran inbox and Channels feed
RecognisedDocumentedFree planPlatforms - api
- Free plan
- No
- Paid from
- 25 /user/mo
RecognisedDocumentedFree planPlatforms$25/mofirst paid tier About Salesforce Service CloudVisit site - WebiOSAndroid
- Supported channels
- Website widget, mobile integration, Facebook, Instagram, WhatsApp, email, voice/phone
RecognisedDocumentedFree planPlatforms - iOSWeb
- Free plan
- No
- AI service agent
- Yes
- Automated routing
- Yes
- Workflow automation
- Yes
- Supported channels
- Email, chat, WhatsApp, SMS, voice, Messenger, Instagram, Amazon
RecognisedDocumentedFree planPlatforms -
- Free plan
- No
- Supported channels
- Chat, web, SMS, voice, email
RecognisedDocumentedFree planPlatforms - WebRecognisedDocumentedFree planPlatforms
- Web
- Free plan
- No
- AI service agent
- Yes
- Automated routing
- Yes
- Workflow automation
- Yes
- Supported channels
- voice, chat, email, WhatsApp, SMS, Slack, Teams, social
RecognisedDocumentedFree planPlatforms$0.75/mofirst paid tier About OpenVisit site - Web
- Free plan
- No
- Supported channels
- multichannel
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Supported channels
- social, web, mobile, voice, email, messaging
RecognisedDocumentedFree planPlatforms$1.58/mofirst paid tier About Zendesk AI AgentsVisit site - Web
- Supported channels
- Chat, voice, email; SMS is also mentioned by Decagon
RecognisedDocumentedFree planPlatforms - WebiOSAndroidRecognisedDocumentedFree planPlatforms
- Web
- AI service agent
- Yes
- Workflow automation
- Yes
RecognisedDocumentedFree planPlatforms - api
- Free plan
- No
RecognisedDocumentedFree planPlatforms - WebRecognisedDocumentedFree planPlatforms
- Web
- Free plan
- No
- Supported channels
- Chat, voice, messaging, web
RecognisedDocumentedFree planPlatforms - WebRecognisedDocumentedFree planPlatforms
- Web
- Supported channels
- Voice, website chat, mobile app chat, SMS, WhatsApp, Apple Business Chat, email, ChatGPT
RecognisedDocumentedFree planPlatforms
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer service automation software is ranked first on Everything Xiaomi?
Webex App is ranked #1 of 24 with a score of 7.5. Yellow.ai is second and Gupshup third.
How many of these have a free plan?
4 of the 24 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Open has the lowest first paid tier we found: $0.75/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.