17.8
Webex App combines messaging and meetings across web, Windows, macOS, iOS, and Android.
Free planAndroidiOSWeb
Best Customer Service Automation Software in 2026
Customer service automation software can help manage support work from the moment a request arrives through the point when a person needs to step in. Compare AI service agents, automated routing, workflow automation, and human handoff to consider how each option might fit your support process. Knowledge sources and supported channels are useful to weigh alongside those capabilities; free-plan availability and…
27.8
Yellow.ai is a customer-service platform for creating AI-assisted interactions across web, iOS, and Android.
Free planAndroidiOSWeb
37.2
Gupshup provides conversational AI for marketing, commerce, and customer support automation.
Free planWebAPI
- 4
Capacity
AndroidiOSWebAPI7.0 - 5
Ada
Ada is an agentic customer experience platform that provides AI customer service agents.
AndroidiOSWebAPI6.7 - 6
Kore.ai
WebAPISelf-hosted6.5 - 76.3From $19 a month
- 8
Zowie
Zowie is an AI agent platform for building, deploying, and monitoring customer-facing agents.
AndroidiOSWebAPI6.3 - 9
Pylon
Pylon is an agentic customer-support platform for B2B teams, combining human staff with support agents to investigate, resolve, and act on customer work.
WebAPI6.2 - 10
boost.ai
boost.ai is a conversational AI platform for automating customer service and internal support.
WebAPI6.1 - 11
Decagon
WebAPI6.0 - 12
Cognigy
WebAPISelf-hosted5.9 - 13
Glia CoBrowsing
Glia CoBrowsing lets customer service representatives navigate websites and mobile apps alongside visitors, guiding them through complex tasks and forms in real time.
AndroidiOSWebAPI5.9 - 14
Zendesk AI Agents
Zendesk AI Agents is a paid customer-service offering for handling support conversations across social, web, mobile, voice, email, and messaging channels.
Web5.8From $228 a year - 15
Forethought Solve
Forethought Solve is an AI agent for customer support that handles inquiries across chat, email, voice, SMS, Slack, mobile, and API.
WebAPI5.7 - 165.7From $25 a month
- 17
Teneo
Teneo is an enterprise conversational AI platform designed to work with an existing contact center.
WebAPISelf-hosted5.7 - 18
Sierra
Web5.6 - 19
Open
Open is a paid, web-based AI service agent for resolving customer-support requests across voice, chat, email, WhatsApp, SMS, Slack, Teams, and social channels.
Web5.5$0.75 usage-based - 20
Quiq RCS
Quiq RCS is RCS Business Messaging within Quiq’s enterprise agentic AI platform for customer journeys.
WebAPI5.4 - 21
Maven AGI
Maven AGI is an enterprise AI agent platform for automating customer support across chat, email, voice, and web.
WebAPI5.2 - 22
LivePerson Copilot
LivePerson Copilot is web-based software for guiding customer conversations across multiple channels.
Web5.1 - 23
Atender
Atender is a paid customer service platform built around an AI service agent, automated routing, and workflow automation.
iOSWeb4.9 - 24
Luran
Luran is a web-based AI service agent for business conversations, with automated routing, workflow automation, and human handoff.
Web4.9 - 25
Aide
Web4.7