Teneo

What Teneo is

Teneo is an enterprise conversational AI platform designed to work with an existing contact center. Its voice agents let customers describe issues in natural language, then handle routine requests or pass complex cases to human agents with conversation context. Teneo combines its Linguistic Modeling Language with large language models, including models from OpenAI and Anthropic. The company says the platform supports 86+ languages and has more than 17,000 AI agents in production. It orchestrates contact center systems including Genesys Cloud and Amazon Connect, with pre-built connectors for both. Other integration options include low-code, drag-and-drop nodes and a Public API. Teneo Studio supports building, testing, deploying, analyzing, and optimizing conversational solutions; documentation also describes a web widget. Deployment options are on-premise, private cloud, and SaaS. Teneo is paid, with pricing on request, and a free trial is listed. A Teneo 8 promotion offers select organizations two months of access, a custom AI agent, and onboarding sessions. The company is headquartered in Danderyd, Sweden, and says its organization is ISO 27001 certified; SaaS delivery has SOC 2 Type I and Type II reports for Security.