17.8
Amazon Lex lets application builders create conversational interfaces that respond to voice or chat input in natural language.
Free planAndroidiOSWeb
Best Enterprise AI Chatbots Software in 2026
Enterprise AI chatbot software helps organisations handle customer or employee conversations through automated chat. Tools in this category run on web, API, self-hosted, iOS, Android or browser extensions, depending on the product. If phone access matters, check for an Android app before choosing a web or desktop workflow. Compare free plans, paid starting points, deployment options, knowledge sources, LLM choice,…
27.8
Free planOpen sourceWebAPILinux
37.8
Yellow.ai is a customer-service platform for creating AI-assisted interactions across web, iOS, and Android.
Free planAndroidiOSWeb
- 4
IBM watsonx Assistant
IBM watsonx Assistant builds branded chatbots for live conversations across devices, applications, and channels.
Free planWebAPISelf-hosted7.5From $140 a month - 5
Botpress
Botpress is a platform for building, deploying, and monitoring AI agents for customer support and other workflows.
Free planWebAPI7.3From $150 a month - 6
Kore.ai
WebAPISelf-hosted6.5 - 7
Haptik
Haptik provides conversational AI agents for enterprise customer service, sales, bookings, and lead qualification.
AndroidiOSWebAPI6.4 - 8
Moveworks
Moveworks is an enterprise AI platform that joins knowledge search with workflow automation across business systems.
AndroidiOSWebAPI6.4 - 9
boost.ai
boost.ai is a conversational AI platform for automating customer service and internal support.
WebAPI6.2 - 10
6.1From $199 a month - 11
Decagon
WebAPI6.0 - 12
Cognigy
WebAPISelf-hosted5.9 - 13
Oracle Digital Assistant
AndroidiOSWeb5.9 - 14
Druid AI Agent Builder
WebAPISelf-hosted5.7 - 155.7
- 16
Teneo
Teneo is an enterprise conversational AI platform designed to work with an existing contact center.
WebAPISelf-hosted5.7 - 17
Parloa
WebAPI5.6 - 18
PolyAI
WebAPI5.6 - 19
Sierra
Web5.6 - 20
Quiq RCS
Quiq RCS is RCS Business Messaging within Quiq’s enterprise agentic AI platform for customer journeys.
WebAPI5.4 - 214.8
- 224.7
- 234.7
- 244.6
- 254.6
Choosing well
Check deployment and phone access
Choose a deployment that fits your team: web, API, self-hosted, iOS, Android or an extension. If staff need a phone workflow, verify Android support for the specific product.
Compare free access and paid terms
Free plans and free trials are available in this category. Paid pricing may start at a stated amount or require a quote, so check the pricing model and paid-from details before planning a rollout.
Review knowledge and LLM choices
Compare the knowledge sources a chatbot can use and the LLM choices it supports. These affect how you prepare content and select the model behind conversations.
Check language support when serving customers or staff in more than one language.
Plan human support and audits
Human handoff lets a conversation move to a person when automation is not enough. Audit logs help teams review activity, so include both checks in your requirements.
Check the code licence
Open-source code is available from products in this category. If you need to read, modify or host code yourself, review the tool's licence and deployment terms.
Questions people ask
Do these enterprise chatbots have Android apps?
Android availability varies by product. Check the platform details for the specific tool, and confirm whether its Android option matches your team's workflow.
Can I try an enterprise AI chatbot for free?
Free plans and free trials are available in this category. Check the product's pricing model and any limits before adopting it.
Can a chatbot use our own knowledge?
Compare the knowledge sources listed for a tool. They indicate what information the chatbot can use when answering questions.
Can a person take over a chatbot conversation?
Human handoff is a comparison point for these tools. Look for it when conversations need support from a staff member.
What should I check for compliance reviews?
Review whether the tool provides audit logs, then compare deployment options, supported languages and the LLM choices relevant to your organisation.