Netomi
The facts below are what the maker publishes about Netomi, checked and dated. Our editors have not written about it yet.
The facts
Each one read from Netomi's own pages, with the date it was checked.
What it does
- AI bot generation
- Yeschecked 21 Sep 2026
- AI support
- Netomi says its AI automatically resolves 80%+ of routine customer service tickets.checked 12 Oct 2026
- Channels
- Netomi describes customer service across messaging, chat, voice, and email.checked 12 Oct 2026
- Customer support
- Netomi’s support portal offers help documentation, courses, platform status information, and a way to file a support ticket.checked 13 Oct 2026
- Deployment
- The eCommerce page says its pre-trained AI and out-of-the-box skills enable quick launch, with no coding required.checked 12 Oct 2026
- Deployment channels
- multichannelchecked 21 Sep 2026
- eCommerce automation
- Netomi says its patented AI automatically resolves 80%+ of routine customer service tickets.checked 13 Oct 2026
- Human handoff
- Yeschecked 21 Sep 2026
- Implementation
- Netomi says its eCommerce AI uses pre-trained AI and out-of-the-box skills, requires no coding, and needs no agent retraining or new platform to learn.checked 13 Oct 2026
- Integrations
- Netomi lists out-of-the-box integrations with Zendesk, Freshdesk, Gladly, Salesforce, Zoho, and Sprinklr, among others.checked 12 Oct 2026
- Listed integrations
- Netomi’s support portal lists integrations including Zendesk, Salesforce, Freshdesk, Shopify, Khoros, Sprinklr, and Zoho.checked 13 Oct 2026
- Order management
- The eCommerce page says Netomi can provide order status, facilitate return requests, and track refund status.checked 13 Oct 2026
- Personalized recommendations
- Netomi says its AI can use shopper preferences to provide personalized recommendations.checked 13 Oct 2026
- Pricing
- The accessible official pages reviewed did not state a product price.checked 13 Oct 2026
- Privacy compliance
- Netomi lists GDPR, CCPA, and PDPA among its privacy and compliance credentials.checked 12 Oct 2026
- Product
- Netomi describes itself as powering intelligent experiences for companies.checked 13 Oct 2026
- Regulated industries
- Netomi lists HIPAA and PCI DSS among its compliance credentials.checked 12 Oct 2026
- Retail features
- Its eCommerce page lists personalized recommendations, return prevention, and real-time order management.checked 12 Oct 2026
- Security and compliance
- Netomi lists SOC 2 Type II, ISO 27001, GDPR, CCPA, PDPA, HIPAA, and PCI DSS.checked 13 Oct 2026
- Security certifications
- Netomi lists SOC 2 Type II and ISO 27001 among its security and compliance credentials.checked 12 Oct 2026
- Security documentation
- Security and compliance documentation is available to customers and active evaluations under NDA.checked 13 Oct 2026
- Support
- Netomi's support portal offers help documentation, courses through Netomi University, platform status, and ticket submission.checked 12 Oct 2026
The company
- Founded
- 2015checked 28 Sep 2026
- Headquarters
- San Francisco, Californiachecked 28 Sep 2026
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