PolyAI
The facts below are what the maker publishes about PolyAI, checked and dated. Our editors have not written about it yet.
Plans and prices
From PolyAI's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom enterprise plan | Priced on request | Price varies by needs · per-minute ongoing use · includes maintenance and 24/7 support · Ongoing voice-agent use is priced per minute; request a demo for pricing. |
The facts
Each one read from PolyAI's own pages, with the date it was checked.
What it does
- Agent building
- Dialog Studio lets teams design agents from no-code to full-code, with flows, tools, and brand voice in one place.checked 8 Oct 2026
- Channels
- The homepage lists voice, SMS, WhatsApp, mobile app, web chat, email, and in-app voice as customer channels.checked 8 Oct 2026
- Data residency
- The homepage states that data residency is available in the US, UK, EU, and APAC with no cross-region transfer.checked 8 Oct 2026
- Data use
- The homepage says customer data is never used for training without opt-in and is never sold.checked 8 Oct 2026
- Enterprise audience
- PolyAI describes its platform as built for enterprises handling complex customer conversations and lists industries including healthcare, financial services, hotels, restaurants, retail, and utilities.checked 8 Oct 2026
- Example integrations
- The integration catalog lists Salesforce, ServiceNow, Zendesk, Twilio, Five9, Amazon Connect, and OpenTable, among others.checked 8 Oct 2026
- Integrations
- PolyAI offers pre-built integrations, a self-serve Connect Portal, and open APIs; its integration catalog lists 130+ integrations.checked 8 Oct 2026
- Models
- PolyAI says its dialog models are continuously trained on hundreds of millions of real business interactions.checked 8 Oct 2026
- Monitoring and upgrades
- All plans include monitoring for maintenance and system performance and upgrades to the latest system features.checked 8 Oct 2026
- Product
- PolyAI builds dialog agents to handle enterprise customer conversations, with the goal of resolving them without escalation.checked 8 Oct 2026
- Security
- PolyAI lists SOC 2 Type 2, ISO 27001, PCI DSS, GDPR, and HIPAA certifications or compliance credentials on its security page.checked 8 Oct 2026
- Support and SLA
- All plans include a web ticket portal, a 24/7/365 emergency support phone line, and a 99.9% uptime SLA on phone lines.checked 8 Oct 2026
The company
- Company founding
- PolyAI says it was founded in 2017 by Cambridge machine learning researchers.checked 8 Oct 2026
- Founded
- 2017checked 23 Sep 2026
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