Guzli

Guzli suits businesses that want customer-facing agents to answer questions and carry out routine support actions across chat, email, and voice. Its strongest case is a team with established knowledge and repeatable workflows; its smaller plans leave little room for multiple agents, teammates, or voice.

Overview

Guzli brings agent creation, scenario testing, deployment, and optimization into one workflow. Agents can use websites, help centers, documents, internal guides, and past chats, then follow plain-language procedures for tasks such as finding an order or starting a refund. Human handoff gives them a route to staff when an issue needs judgment or intervention.

Connectors cover collaboration, commerce, CRM, and support tools, including Microsoft Teams, Notion, Slack, WhatsApp, Intercom, Shopify, HubSpot, Salesforce, and Zendesk. Standard adds API access and webhooks. Guzli says it is GDPR compliant, independently audited for SOC 2 Type II, and built to handle protected health information under HIPAA. It also says customer data is not used to train models and is encrypted at rest and in transit.

Key features

Knowledge and procedures

Agents can draw on several kinds of company knowledge and take defined actions, which makes Guzli more useful for recurring service work than a bot that only answers questions. Teams can test agents on customer scenarios before deployment and tune them using resolution and escalation data. That gives support teams a feedback loop, though the value depends on having useful source material and procedures to connect.

Channels and integrations

Chat, email, and voice support let businesses work across common customer contact channels. The broad connector roster includes Zendesk, Freshdesk, and Help Scout for help desks, alongside tools such as Shopify, WooCommerce, WordPress, HubSpot, Salesforce, and Zapier. Standard's API access and webhooks suit teams that need to connect Guzli to other systems; the Hobby plan does not include voice.

Voice capacity

Voice is metered separately on Standard and Pro. One tier allows 3 concurrent calls and 250 calls per day; another allows 8 concurrent calls and 1,000 calls per day. Those caps matter for teams with concentrated call peaks, even when the monthly message allowance is ample. When chat message credits run out, the chatbot stays online and chat overage is billed at the checkout rate.

Pricing

The Free plan is included with Hobby and shows 1,000 message credits per month. Hobby costs $39 a year, billed yearly, and provides 1,000 monthly credits, one AI agent, one team member, 10 MB of knowledge storage, full site coverage plus 25 files, and priority email support. It is aimed at small businesses and side projects, but the single seat and lack of voice make it a narrow starting point for customer-facing use.

Standard costs $119 a year, billed yearly. It raises the allowance to 12,000 monthly credits, two agents, three members, and 50 MB of storage, with unlimited knowledge sources, API access, webhooks, and priority support. Voice costs $0.16/min talk and $0.05/min transfer. This is the practical step up for a growing team that needs collaboration and connected systems, though voice costs accumulate on top of the annual price.

Pro costs $399 a year, billed yearly, and includes 40,000 monthly credits, two agents, 10 members, 50 MB of storage, advanced analytics, and priority support. Voice costs $0.14/min talk and $0.04/min transfer. It fits businesses that need more seats, capacity, and analytics; the agent count remains two, so extra team capacity does not mean more agents.

Enterprise has custom limits and rates, unlimited agents, and dedicated support, with custom pricing and a demo booking. It is the tier for organizations whose capacity needs exceed the fixed plans. Published plan details do not give a trial length or renewal terms.

Platforms

Guzli is available on web and through an API. That combination suits teams managing agents in a browser or connecting them programmatically, while readers seeking a listed mobile app should consider another option.

Who it's for

Guzli is a good fit for support and sales teams with a meaningful body of internal knowledge, repeatable customer tasks, and a need to route complex conversations to staff. Hobby works for a small operation testing one agent; Standard better suits a growing team; Pro is for businesses that need more seats and analytics. Teams that need voice on the cheapest plan, more than two agents below Enterprise, or clearly stated mobile apps should look elsewhere.

Pros and cons

• Pros: Agents can combine company knowledge with practical actions such as order lookup and refund initiation, covering more of a support workflow than answers alone.
• Pros: Human handoff and optimization based on resolutions and escalations support a path from automation to staff intervention and ongoing refinement.
• Pros: Integrations span help desks, commerce, CRM, and collaboration tools, while Standard adds API access and webhooks.
• Pros: Guzli states security and data protections that matter to organizations handling sensitive customer information.
• Cons: Hobby limits customers to one agent and one team member, with 1,000 monthly credits and no voice.
• Cons: Voice requires a higher plan and per-minute charges, and daily call and concurrency caps may constrain busy teams.
• Cons: Standard and Pro both include only two agents, so organizations that need more must move to Enterprise's custom pricing.

Alternatives

Choose Viotalk if pay-per-use voice and SMS pricing, Android or iOS apps, and no seat licenses or forced tiers suit your deployment better. AIOnCalls is an alternative for teams seeking a voice-focused option with a free tier and a Starter plan priced at $49 a month. Zencia AI Customer Support Agent may fit a web-based voice trial: its free Starter includes 30 one-time minutes and one voice agent.

BOTfriends AI Voicebot is an option for teams considering API or self-hosted deployment, with a 14-day free trial and a Pilot plan at €500 a month. Phreesia VoiceAI is another option for organizations considering its Phreesia Intake offering. ClusterX Customer Support Agents, Decagon, and Kratya Flute are paid alternatives.

For category browsing, see Customer Service Voicebots, Voicebot Software, and Chatbot Builders.

Verdict

Choose Guzli if your business wants agents grounded in its own knowledge, able to take routine support actions, and able to hand harder cases to staff. Its connected workflow and integrations are the main reasons to choose it; the annual tiers' seat and agent caps, plus separately priced voice, are the reasons to look elsewhere if you need broader capacity or voice at the entry level.