Kratya Flute
Kratya Flute is a web-based voice platform for AI voice agents, tuned for live sales and collections campaigns.
What Kratya Flute is
Kratya Flute is a web-based voice platform for AI voice agents, tuned for live sales and collections campaigns. Kratya says it is designed for Indian accents, code-switching, interruptions, and real Indian speech, and can listen and speak at the same time. Its voice and chat agents can hand difficult calls to a person in under two seconds, according to Kratya. The platform scores conversations for coaching and AI improvement, and checks answers against a customer’s CRM and policies before counting them. Its listed knowledge sources include SOPs, CRM, and policies. Kratya describes tenant-authorized connections to platforms such as Shopify, limited to the scopes a tenant grants. Its privacy policy says connected commerce data is fetched live for each request rather than copied to a separate data warehouse; credentials are encrypted with AES-256-GCM and revoked when a connection is disconnected or uninstalled. Kratya describes the service as DPDP-aligned and TRAI 160-series ready, with SOC 2 Type II in progress. Pricing is available on request, and prospects can book a demo.
Good
- Handles Indian accents and code-switching.
- Voice agents can hand off difficult calls.
- Scores conversations for coaching and AI improvement.
- Tenant controls integration scopes.
Watch out
- Pricing is available on request.
- SOC 2 Type II is still in progress.
Who it suits
Flute may suit organizations running live sales or collections campaigns, including businesses in the industries Kratya lists, such as e-commerce, lending, travel, and healthcare. It is designed for teams that need AI agents to check answers against CRM data and policies.
Verdict
Flute combines voice and chat agents with conversation scoring, CRM and policy checks, and human handoff. Organizations can book a demo to discuss fit and pricing.
The facts
Each one read from Kratya Flute's own pages, with the date it was checked.
The company
- Company
- Kratya AI Technologies Pvt Ltd lists Gurugram, India as its location; its About page does not state a founding year.checked 9 Oct 2026
- Company history
- Kratya says its founders had 15 years of customer-experience operating experience and that the company formed after the technology to score every conversation in real time became available by 2024.checked 4 Oct 2026
- Headquarters
- Gurugram, Indiachecked 28 Sep 2026
What it does
- Compliance
- Kratya describes its service as DPDP-aligned and TRAI 160-series ready, with SOC 2 Type II in progress.checked 9 Oct 2026
- Concurrent speech
- Flute can talk and listen at the same time.checked 9 Oct 2026
- Connected data
- Connected commerce data is fetched live per request and is not copied into a separate Kratya data warehouse.checked 9 Oct 2026
- Credential security
- Credentials for connected platforms are encrypted with AES-256-GCM and revoked when the connection is disconnected or an uninstall or redaction webhook is received.checked 9 Oct 2026
- CRM and policy checks
- Kratya says answers are checked against the customer’s CRM and policies before they count.checked 9 Oct 2026
- Human handoff
- Kratya says voice and chat agents pass difficult calls to a person in under two seconds.checked 9 Oct 2026
- Indian speech
- Flute handles Indian accents, code-switching, interruptions, and real Indian speech.checked 9 Oct 2026
- Integration
- The privacy policy describes tenant-authorized connections to commerce or CRM platforms such as Shopify, limited to scopes the tenant grants.checked 9 Oct 2026
- Integrations
- Kratya’s privacy policy describes tenant-authorized connections to platforms such as Shopify and says access is limited to scopes the tenant grants.checked 4 Oct 2026
- Intended customers
- Kratya lists D2C and e-commerce, BFSI and lending, gig and quick commerce, travel and mobility, insurance, and healthcare as target sectors.checked 9 Oct 2026
- Product
- Flute is Kratya’s voice platform for AI agents.checked 9 Oct 2026
- Quality scoring
- Kratya says every conversation is scored and those scores inform coaching and improvements to AI.checked 9 Oct 2026
- Sales and support
- Kratya invites prospects to book a demo and says founder Sai personally reads requests and usually replies within a day.checked 4 Oct 2026
- Support
- Kratya invites prospects to book a demo and says founder Sai reads requests and usually replies within a day.checked 9 Oct 2026
- Use cases
- Flute is tuned for live sales and collections campaigns.checked 9 Oct 2026
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