AiSensy

Overview

AiSensy is a WhatsApp marketing and engagement platform built on official WhatsApp APIs. It combines outbound campaigns with tools for managing incoming customer conversations, including chatbots, AI agents and live-chat handoff. Businesses can also bring people into WhatsApp through Click-to-WhatsApp ads and collect information with WhatsApp Forms.

Broadcasts can be scheduled up to two months ahead and organized across multiple messaging categories. For replies, businesses can use drag-and-drop chatbot flows or AI agents that AiSensy says can understand context and handle conversations around the clock. Human handoff is available when a conversation needs a person. Lead qualification, conversation routing and marketing journeys are also supported.

For a wider look at related tools, browse WhatsApp Marketing Software, WhatsApp Business API Providers and Conversational Marketing Software.

Key features

• Broadcast campaigns: Send WhatsApp broadcasts across multiple messaging categories and schedule them as far as two months in advance.
• Chatbot automation: Create WhatsApp chatbot flows with a drag-and-drop builder. The listed builder plans include five chatbots, flows triggered by keywords, templates, QR codes and Meta ads, as well as cart management, catalog sharing and Shopify integration.
• AI agents: The AI Agent Builder includes a no-code builder, knowledge-base question answering, long-term user memory, tool calling, skills and API integrations. The listed message allowance is 1,000 messages on the monthly plan and 3,500 on its annual-billing pricing card.
• Human support: Chatbot-to-human handoff lets a team member take over a conversation. The platform also supports lead qualification and conversation routing.
• Ads and forms: Click-to-WhatsApp ads can start conversations, while WhatsApp Forms capture information within chats.
• Integrations and API: Listed integrations include Shopify, Razorpay, WooCommerce, WebEngage, Zapier, PayU and LeadSquared. AiSensy describes its API integration as free and says it can connect APIs to automate notifications from CRMs or portals.

Pricing

AiSensy has a free plan, paid subscriptions and a 14-day trial. Listed subscription prices are in USD:

• Free Forever: free. Fair-use limits include up to 200 agents, 500 tags, 100 attributes and 50 segments.
• Basic: $45 a month, billed monthly. Includes WhatsApp marketing and broadcasting, retargeting and a shared team inbox.
• Pro: $99 a month, billed monthly. Adds advanced campaign capabilities, higher segmentation limits and additional automation features.
• Premium: $299 a month, billed monthly. Includes higher usage limits, advanced reporting and automation.
• Unlimited: $899 a month, billed monthly. Includes higher messaging throughput and expanded limits; the plan remains subject to fair-use limits.
• Enterprise: Price not listed; custom limits and contracts.
• WhatsApp AI Agent Builder: $50 a month, with 1,000 AI messages and the listed agent-building features.
• WhatsApp AI Agent Builder (annual billing): $89.10 a year, billed per month and billed annually. The pricing card lists 3,500 included AI messages.
• Drag & Drop WhatsApp Chatbot Builder: $80 a month, with five WhatsApp chatbots and the listed flow, cart, catalog and Shopify features.
• Drag & Drop WhatsApp Chatbot Builder (annual billing): $72 a year, billed per month and billed annually, with the same listed builder features.

WhatsApp conversation credits are recharged separately from subscriptions. Per-message charges depend on the recipient’s country, so the subscription price does not cover all messaging costs.

Platforms

AiSensy is listed for Android, iOS, web and API use. Its website links to Android and iOS apps as well as its web platform and API resources.

Who it's for

AiSensy is intended for businesses that want to bring customers into WhatsApp, run campaigns and manage support conversations in one platform. Its tools cover customer acquisition through Click-to-WhatsApp ads, revenue-focused broadcasts and service through live chat and AI chatbots. The range of campaign, routing and automation features may be relevant to teams handling both marketing and customer conversations.

Pros and cons

Pros

• Combines broadcast marketing, chatbots, AI agents and human handoff.
• Supports scheduled broadcasts up to two months ahead, lead qualification and conversation routing.
• Lists integrations with commerce, payment, marketing and automation services.
• Offers a free plan and multiple paid plans, including separate chatbot and AI agent builders.

Cons

• WhatsApp conversation credits cost extra, with charges varying by recipient country.
• Free and unlimited plans have fair-use limits rather than unrestricted usage.
• The Enterprise price is not listed.

Alternatives

For other options, compare Interakt, Gupshup, Manychat, Spoki, Botcadence, Dashly, Landbot and Intercom. Related directories include Messenger Marketing Software and Chatbot Builders.

Verdict

AiSensy brings WhatsApp campaigns and conversation handling together, with options spanning broadcasts, drag-and-drop chatbots, AI agents and human handoff. Its free plan provides an entry point, while monthly plans cover broader campaign and automation needs; separate conversation credits and fair-use limits should be included when estimating total use. Businesses evaluating it should also match the specific builder or messaging allowance they need to the relevant plan, since the AI and chatbot builders have separate listed prices.