Spoki
Summary
Spoki is a customer engagement platform that brings marketing, sales, and support into shared conversations. It connects with customers through WhatsApp, voice, SMS, and email, and can automate support, marketing, sales, and lead qualification using AI agents. Its AI assesses intent, urgency, and sentiment to decide whether to reply, escalate, or wait. Listed integrations include Shopify, WooCommerce, HubSpot, Salesforce, and Zapier, with an API key request available through the platform’s Integrations menu. Spoki is a browser-based web app for desktop or mobile; the company says it has no mobile app. A free plan offers live chat, ticketing, unlimited operators, and automations, but excludes AI, mass campaigns, abandoned carts, and payment requests. Paid plans are Service at €39 per month, Marketing at €79 per month, and Sales at €119 per month; WhatsApp fees are billed separately by Meta on the listed paid plans. A free trial is available without a credit card. Standard plans include unlimited operators, while usage above three times the included conversations requires an upgrade and incurs a surcharge.
Who it is for
Spoki suits businesses that want to manage customer conversations across messaging channels and automate support, marketing, sales, or lead qualification. Its free plan may suit teams needing live chat, ticketing, and automations without AI or campaign features.
What is good
- Connects WhatsApp, voice, SMS, and email
- AI can assess and route conversations
- Integrates with Shopify, HubSpot, and Salesforce
- Free plan includes live chat and ticketing
What to know first
- No dedicated mobile app
- Free plan excludes AI and mass campaigns
- WhatsApp fees are billed separately on paid plans
- Excess usage can require an upgrade and surcharge
Verdict
Spoki combines multichannel customer conversations with automation and AI, while its free tier covers basic chat and ticketing. Check plan features, separate WhatsApp fees, and the usage surcharge threshold before choosing a paid plan.
Spoki plans and pricing
All plansCompared on WhatsApp marketing software
Facts
- Product
- Spoki is a Customer Engagement Management platform that brings marketing, sales, and support into a shared conversation thread.spoki.com · 2 Oct 2026
- Channels
- Spoki describes its platform as connecting customers through WhatsApp, voice, SMS, and email.spoki.com · 2 Oct 2026
- AI
- Spoki says its AI analyzes intent, urgency, and sentiment and can decide whether to respond, escalate, or wait.spoki.com · 2 Oct 2026
- Automation
- The platform can automate customer support, marketing, sales, and lead qualification with AI agents.spoki.com · 2 Oct 2026
- Integrations
- Spoki lists Shopify, WooCommerce, HubSpot, Salesforce, Zapier, and other integrations, and its support page describes native and derived integrations.support.spoki.com · 2 Oct 2026
- API
- Spoki's support documentation says users can request an API key from the platform's Integrations menu.support.spoki.com · 2 Oct 2026
- Security
- Spoki's privacy policy states that personal data is encrypted in transit using TLS/SSL and at rest using AES-256 or equivalent.spoki.com · 2 Oct 2026
- Data hosting
- Spoki's privacy policy says data is hosted on servers within the European Economic Area.spoki.com · 2 Oct 2026
- Meta status
- Spoki says it is an Official Meta Tech Partner with certified WhatsApp Business API access.spoki.com · 2 Oct 2026
- Support
- Spoki's pricing page says the standard plans include unlimited operators, and its free trial is offered without a credit card.spoki.com · 2 Oct 2026
- Usage limit
- Spoki's pricing page says usage above three times the plan's included conversations requires a plan upgrade and excess usage is billed with a surcharge.spoki.com · 2 Oct 2026
- Mobile access
- Spoki is a browser-based web app accessible from desktop or mobile, and the company says there is no Spoki mobile app.support.spoki.com · 2 Oct 2026
- Audience
- Spoki says its platform serves businesses and is used by more than 4,500 businesses across over 120 countries.spoki.com · 2 Oct 2026
Company
- Founded
- 2021spoki.com · 28 Sept 2026
- Headquarters
- San Vito dei Normanni, Italyspoki.com · 28 Sept 2026
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Sources
- spoki.com/en/about· checked 2 Oct 2026
- spoki.com/en/channels· checked 2 Oct 2026
- spoki.com/en/artificial-intelligence· checked 2 Oct 2026
- spoki.com/en/· checked 2 Oct 2026
- support.spoki.com/en/docs/platform/integrations/· checked 2 Oct 2026
- spoki.com/en/privacy-policy· checked 2 Oct 2026
- spoki.com/en/pricing· checked 2 Oct 2026
- support.spoki.com/en/docs/how-to-en/spoki-on-your-smartph· checked 2 Oct 2026
- spoki.com· checked 28 Sept 2026