Interakt
Interakt is a customer engagement platform for marketing, sales, and support, with automation for customer interactions.
What Interakt is
Interakt is a customer engagement platform for marketing, sales, and support, with automation for customer interactions. Its listed channels include WhatsApp, Instagram, RCS, and voice. Teams can manage WhatsApp and Instagram queries in a shared inbox and collaborate on responses. Marketing tools include bulk WhatsApp campaigns and Click-to-WhatsApp ads for lead capture on WhatsApp and Instagram. A no-code, drag-and-drop chatbot builder supports WhatsApp query automation; Interakt says it can automate up to 80% of queries. Its Sales CRM gathers leads from WhatsApp, workflows, API, Shopify, or manual entry, with automatic owner and status assignment. Businesses can sync product catalogs from Shopify, WooCommerce, or Excel for customers to browse and buy through WhatsApp Pay. The site lists native Shopify, WooCommerce, and Google Sheets integrations, plus public APIs and webhooks. Growth costs $55 a month (+taxes); a 14-day free trial is available without a credit card, and there is no free plan.
Good
- Shared inbox for WhatsApp and Instagram queries
- Drag-and-drop WhatsApp chatbot builder
- Sales CRM supports automatic owner and status assignment
- Catalog sync supports Shopify, WooCommerce, or Excel
- 14-day trial requires no credit card
Watch out
- No free plan
- Growth costs $55 a month (+taxes)
- Custom field, tag, and event allowances vary by plan
Who it suits
Interakt may suit SMBs and D2C brands seeking WhatsApp and Instagram marketing, customer support, or sales lead management. It is also relevant to teams that want chatbot automation or product catalog browsing through WhatsApp Pay.
Verdict
Interakt brings messaging campaigns, shared customer support, chatbot automation, and lead management together. Compare plan-specific allowances and channel needs before choosing a subscription.
Plans and prices
From Interakt's own pricing page, checked 22 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $12 a month | Instagram only · Unlimited agents in owner role · Unlimited Instagram DMs and comments · Price Please automation · Giveaway automation · billed monthly |
| Growth | $55 a month | Unlimited agents (all roles); WhatsApp and Instagram; unlimited messages based on WhatsApp number; unlimited contacts; 25 custom fields · 30 custom tags · 5 custom events · $55 /mo (+taxes) |
| Advanced | $69 a month | Unlimited agents (all roles); WhatsApp and Instagram; unlimited messages based on WhatsApp number; unlimited contacts; 30 custom fields · 45 custom tags · 7 custom events · $69 /mo (+taxes) |
| Instagram Starter | $12 a month | Instagram only; unlimited agents (owner role); unlimited DMs and comments; Price Please and giveaway automations · $12 /mo |
| Sales CRM | ₹2,499 a month | 5 sales agents included; 30 custom fields · 45 custom tags · 7 custom events; additional agents @ Rs.499 per month · ₹2,499 /mo (+taxes) |
| WhatsApp AI Agents | ₹2,499 a month | Includes 100 free AI messages; Per AI message beyond 100 @ $0.011/ message; all 3 agents active simultaneously · ₹2,499 /mo (+taxes) |
| Enterprise | Priced on request | Unlimited agents (all roles); WhatsApp, Instagram and RCS; unlimited contacts, custom fields, tags and events · On request |
The facts
Each one read from Interakt's own pages, with the date it was checked.
What it does
- APIs
- The pricing page lists public APIs and webhooks, with the specific webhook events varying by plan.checked 29 Sep 2026
- Audience
- Interakt says its vision is to be the de-facto WhatsApp Business platform for SMBs and D2C brands.checked 29 Sep 2026
- Automation
- Interakt offers a no-code, drag-and-drop WhatsApp chatbot builder and describes automating up to 80% of queries.checked 29 Sep 2026
- Channels
- The site lists WhatsApp, Instagram, RCS, and voice among its channels and solutions.checked 29 Sep 2026
- Commerce
- Interakt says businesses can sync product catalogs via Shopify, WooCommerce, or Excel and let customers browse and buy through WhatsApp Pay.checked 29 Sep 2026
- Integrations
- Its integrations page lists native integrations including Shopify, WooCommerce, and Google Sheets.checked 29 Sep 2026
- Limits
- The pricing page states that WhatsApp message allowances are unlimited based on the WhatsApp number, while custom field, tag, and event allowances vary by plan.checked 29 Sep 2026
- Marketing
- Marketing features include bulk WhatsApp campaigns and Click-to-WhatsApp ads for lead capture on WhatsApp and Instagram.checked 29 Sep 2026
- Paid from
- 55checked 22 Sep 2026
- Product
- Interakt describes itself as a full-stack growth engine for marketing, sales, and support, with AI-powered automation for customer engagement.checked 29 Sep 2026
- Sales CRM
- The Sales CRM centralizes leads from WhatsApp, workflows, API, Shopify, or manual entry and supports automatic owner and status assignment.checked 29 Sep 2026
- Support
- The shared team inbox lets teams manage WhatsApp and Instagram customer queries and collaborate.checked 29 Sep 2026
The company
- Founded
- 2020checked 23 Sep 2026
Money
- Free plan
- Nochecked 22 Sep 2026
- Trial
- The homepage offers a 14 day free trial and says no credit card is required.checked 29 Sep 2026
Where it runs
- Platform and ownership
- The company page says Interakt is available in the Google Play Store and App Store, and the site footer identifies Jio Haptik Technologies Limited.checked 29 Sep 2026
- WhatsApp ecosystem
- Interakt says it is built on the official WhatsApp Business API and is a recognized Meta Business Partner.checked 29 Sep 2026
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