Superchat

Overview

Superchat pairs review management with a shared inbox for customer conversations across messaging, social, live chat, email and SMS. It is best suited to businesses that want review outreach and day-to-day customer messaging in the same system, with a desktop or mobile app for working across devices.

Review requests, monitoring and conversation handling sit alongside one another, but useful capacity and integrations are tiered. The 12-month minimum commitment also makes the free plan a more cautious starting point than a low-cost way to test paid features.

Key features

Superchat brings reviews from Google, ProvenExpert, Trustpilot and other portals into one place, with monitoring alerts. A link generator directs customers to a review platform, while personalized reminder templates support follow-up. Invitations can go through customers’ preferred communication channels, which gives businesses a way to request feedback beyond a single review link.

The unified inbox covers WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS. That breadth is useful for teams handling inquiries across several channels, though plan limits on WhatsApp numbers and accounts determine how much of the team can work in the system.

Professional adds one AI agent and automations; Advanced raises the allowance to three AI agents and includes integrations and analytics. Direct integrations, Zapier, Make and the Superchat API are available from Advanced onward, so businesses that need those connections must budget for the more expensive tier. Superchat says it is ISO 27001 certified, with regular external audits of its information security management system. It also says customer data is encrypted on EU servers hosted in Frankfurt, uses AES-256 and TLS 1.2+, and is not used to train AI models.

Pricing

Superchat has a free plan and three priced monthly plans. Paid prices are net, and the minimum contract term is 12 months. Custom has custom pricing.

Free is limited to one employee and 30 active contacts, making it a small-scale option rather than a roomy team plan. Basic removes the contact and conversation caps and adds review management, but has just one WhatsApp number and three accounts, with no listed AI, automation or integration features. Professional is the step up for teams that need multiple WhatsApp numbers, automation or a web widget. Advanced is the choice for larger teams that need integrations, analytics or more AI agents, and adds a personal account manager and priority chat support. Custom suits organizations needing tailored configuration and support.

Platforms

Superchat supports Android, iOS, macOS, Windows, web and API access. Its desktop apps run on macOS and Windows; mobile apps for iOS and Android support replies to customer messages and push notifications.

Who it's for

Superchat fits businesses that want review requests and monitoring alongside a multichannel customer conversation inbox. It is a stronger fit when those workflows can share one system and the team can work within the account and WhatsApp-number limits of its chosen plan. Businesses requiring integrations below Advanced, or unwilling to accept a 12-month minimum term for paid service, should look elsewhere.

Pros and cons

• Review outreach and monitoring in one workflow: supported reviews are brought together, with alerts, links and reminder templates for requesting feedback.
• Broad shared inbox coverage: WhatsApp, social messaging, live chat, email and SMS conversations can be handled together.
• Useful security commitments: Superchat states it is ISO 27001 certified and describes encryption, EU hosting and a policy against using customer data to train AI models.
• Paid plans carry a long commitment: the 12-month minimum term matters for businesses that need flexibility.
• Integrations require Advanced: teams that depend on direct integrations, Zapier, Make or the API must pay for the €299.00 per month tier.
• Capacity is tiered: Free allows only 30 active contacts and one employee, while WhatsApp numbers and accounts remain capped on paid plans.

Alternatives

For other review-focused options, browse Review Management Software. Businesses focused on WhatsApp campaigns can compare the WhatsApp Marketing Software category.

Vepaar is another freemium option with a free plan and a Premium plan priced at $13 a month; consider it if that pricing structure better fits your budget.

AiSensy offers a Free Forever plan with stated fair-use caps for agents, tags, attributes and segments, and a Basic plan priced at $45 a month.

Spoki has a Service plan at €39 a month that includes AI customer support, unlimited operators and automations, and ticketing; WhatsApp fees are billed separately by Meta.

WABPO offers a free plan with a shared inbox and replies, templates, buttons and menus; Meta message fees are billed separately.

ChatFlow by Novynix has a free plan capped at one team member, 100 AI replies per month and 500 contacts, making its stated limits a point of comparison for smaller teams.

Picky Assist offers a Free Forever plan with two users, 500 contacts and 5,000 interactions per month.

EngageLab is a paid option with a Marketing Automation plan using MEP-scale payment and features including omnichannel coverage, a 360° customer view and a visual campaign builder.

Galantis WhatsApp offers a free web plan with 20 platform credits, a chat widget, one automation flow, one campaign per month, up to 100 contacts and 50 inbox messages.

Verdict

Choose Superchat if review management and a unified customer conversation inbox are both priorities. Its review invitations, monitoring and broad channel coverage make the combination practical for businesses coordinating reputation work with customer service. Look elsewhere if you need included integrations below Advanced or cannot commit to the stated 12-month minimum term.