GuestRevu

GuestRevu is a web-based feedback and reputation platform for hotels and other hospitality businesses. It suits teams that want to connect guest surveys with public-review management. Its value depends on choosing a plan whose review coverage and reporting history match the property’s needs.

Overview

GuestRevu links guest feedback collection with online reputation work: properties can ask about a stay, monitor reviews and examine recurring feedback themes in one workflow. That is a stronger fit for hospitality teams managing both service feedback and public reviews than for businesses seeking surveys alone.

The company began helping hoteliers collect feedback in 2012 and is headquartered in London, United Kingdom, and Port Alfred, South Africa. GuestRevu says it uses encryption in transit and at rest, access controls, secure infrastructure and monitoring, and internal security procedures. Its primary production environment is in the UK, with selected supporting workloads in South Africa.

Key features

Surveys and review collection

Customizable pre-stay, in-stay and post-stay surveys can be sent by email, QR code, in-room tablet or live link. The range lets a property ask for feedback at different points in the guest journey, including while there may still be an opportunity to address a concern. GuestRevu says its Tripadvisor integration also lets a guest publish a review from a survey without logging in or being a Tripadvisor member.

The reputation product brings reviews from more than 40 sites, including Booking.com, Tripadvisor, Google and Expedia, into one location. This breadth can reduce the need to check each channel separately, although the plan tier matters: LITE covers three review sites and just 30 days of data, while CORE includes the top three sites and 12 months of reporting data.

Responses, reporting and integrations

AI can draft professional review responses for a user to approve, edit or personalize before posting. That keeps a person in control of the final reply while helping teams handle response work at scale. AI analytics summarize large volumes of guest feedback into themes and insights, which is more useful for identifying patterns than reading comments one by one.

GuestRevu describes both one-way and two-way partner integrations for data sharing and automation; named examples include Cloudbeds, Guestline Rezlynx, Mews and StayNTouch. Support is available by phone, email and online chat. Together, those options suit properties that want the platform connected to their operating tools and need support channels beyond email.

Pricing

GuestRevu uses a freemium model with a free plan. Annual prepayment gives two months free, and customers can cancel at any time with unused months refunded. Those terms reduce the commitment risk of prepaying, but do not change the need to match each plan’s coverage to the property.

• LITE: Custom pricing. It covers three review sites and 30 days of data. This is a narrow entry point for a property that needs basic review visibility; the short history and limited sources make it a poor fit for tracking reputation across a wider set of channels or comparing longer-term performance.
• CORE: $34.99 a month, billed per property. It includes a standard survey, reviews from the top three sites, competitor tracking, basic reporting, unlimited users and support, email alerts, one-click responses and 12 months of reporting data. Its per-property price and unlimited users suit a property team that needs shared access without a seat cap, but it limits monitoring to three sites and keeps reporting basic.
• PRO+: $93,348 a month, billed depending on size and number of rooms. It adds custom-branded surveys, reviews from 20+ sources, AI-powered reporting and review responses, tracking for up to five competitors, advanced filters and metrics, and no time limit on data. The expanded coverage and analysis are aimed at larger or more demanding properties; the stated price is a substantial hurdle for smaller operations.
• GROUP+: Custom pricing. Group dashboards and leaderboards, property-by-property switching, custom user access and views, and shared team insights make it the group-oriented option for organizations coordinating multiple properties.

Platforms

GuestRevu runs on the web. That fits teams working through a browser, but the platform is not a native desktop or mobile app.

Who it's for

GuestRevu is best suited to hotels and hospitality groups that want to combine guest surveys, review monitoring and response workflows. CORE is the clearest fit for a property that needs a year of reporting, basic competitor tracking and access for multiple staff. Larger properties needing broader source coverage and deeper analysis may consider PRO+, while GROUP+ targets teams coordinating property-level views. A property that only needs surveys, or cannot justify the stated PRO+ price, should look for a narrower or less costly fit.

Pros and cons

• Pro: Surveys cover before, during and after a stay, with four response channels, giving properties flexibility in when and how they request feedback.
• Pro: Review monitoring, response drafting and feedback analysis sit alongside survey collection, helping hospitality teams connect guest comments with reputation work.
• Pro: CORE allows unlimited users and includes support, email alerts and one-click responses, avoiding a seat limit for a property team.
• Con: LITE is restricted to three review sites and 30 days of data, so it offers little historical depth or breadth.
• Con: CORE remains limited to the top three review sites and basic reporting, despite its 12-month data history.
• Con: PRO+ is priced at $93,348 a month, which makes its broader monitoring and AI features difficult to justify for many smaller properties.

Alternatives

For other options, compare Online Reputation Management Software and Review Management Software.

• Trustindex is worth considering for users who want to compare a service with a free package and broad platform availability.
• Reviewgrower is a freemium alternative whose free plan specifies one location, one user and three review profiles, making its location and user caps relevant to small operators.
• AI Review Sensor may suit teams focused on AI replies: its free plan allows 1,000 replies as a one-time lifetime allowance.
• BrandYourself offers a free plan for three properties and a Premium DIY plan at $99 a year for unlimited properties, a different pricing structure for users managing multiple properties.
• Nextiva is a paid alternative without a free plan or trial; its listed Core plan includes voice, business SMS and video meetings rather than a hospitality-specific reputation workflow.
• Podium Webchat uses custom quote pricing tailored to an industry.
• Qualtrics has a free surveys plan for individuals, capped at one user, three active surveys and 500 total responses; it is a more focused option for survey work.
• Repmanager offers a free plan for one location and 25 AI replies per month, while its Lite plan is $39 a month for up to five locations.

Verdict

GuestRevu is a strong candidate for hospitality teams that want surveys, review monitoring and feedback analysis connected in one web-based workflow. CORE is the practical starting point for a property that can work within three review sites and basic reporting; group operators can look to GROUP+ for shared oversight. Choose another tool if you need a generous low-cost tier, a native app, or broader monitoring without the high stated PRO+ price.