AppFollow
8.8#1 in review management softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitAppFollow vs Superchat
What both publish
| Fact | AppFollow | Superchat |
|---|---|---|
| API | AppFollow offers webhooks and an API to send reviews or data to other systems. | Superchat exposes a unified REST API for WhatsApp, Instagram, SMS, email and other connected channels. |
| Data protection | AppFollow describes GDPR processing, EU hosting, least-privilege access, encryption and anonymization controls, centralized logging, firewalls and regular penetration tests. | Superchat says customer data is stored encrypted on servers in the EU, with hosting in Frankfurt, and is not used to train AI models. |
| Free plan | Yes | Yes |
| Headquarters | Helsinki, Finland | Berlin, Germany |
| Integrations | Documented integrations include Slack, Zendesk, Helpshift, Freshdesk, Intercom, Help Scout, Usedesk, Salesforce, Discord, Microsoft Teams and Tableau. | Official pages advertise more than 30 integrations, including HubSpot and Shopify, with Zapier and Make options. |
| Rating on Capterra | 4.6 out of 5 from 13 reviews. | 4.8 out of 5 from 316 reviews |
| Rating on G2 | 4.6 out of 5 from 195 reviews. | 4.6 out of 5 from 121 reviews |
| Rating on GetApp | 4.6 out of 5 from 13 reviews. | 4.8 out of 5 from 316 reviews |
| Rating on Trustpilot | 3.8 out of 5 from 28 reviews. | 4.5 out of 5 from 613 reviews |
AppFollow plans
- FreeFree
- ASO$19 a month
- Essential$179 a month
- Team$599 a month
- EnterprisePriced on request
Superchat plans
- Basic€89 a month
- Professional€149 a month
- Advanced€299 a month
- FreeFree
- Custom—
Pick AppFollow if…
AppFollow suits customer support, product, ASO, and marketing teams that manage app feedback or monitor store performance. The listed audience also includes teams in gaming and finance.
Pick Superchat if…
Superchat suits businesses that want to collect and monitor reviews across several platforms while managing customer conversations in a shared inbox. It may also fit teams seeking review invitations, reminders, and mobile access for replying to customers.