Vepaar

Vepaar is a freemium customer-management and storefront platform built around WhatsApp conversations. It suits small and medium businesses that want sales records, support context and product selling in one workspace, provided they can work within the free tier's modest caps and do not need official WhatsApp software.

Overview

Vepaar combines a CRM, WhatsApp chat archiving and an online store, with polls, a WhatsApp link generator and a business page included in the broader toolkit. The CRM holds customer profiles, sales funnels, contact tags, tickets, notes and activity records. That makes it more than a chat inbox: a small team can connect a conversation with a sales stage or support issue instead of keeping those records separately.

The store handles simple, variable and digital products, inventory, shipping settings and a customizable checkout. Vepaar says it charges no fees on orders, which keeps the commercial model straightforward for sellers. It also lists Zapier, Salesforce, HubSpot and Google Calendar integrations. Its Chrome Extension links HubSpot to WhatsApp Web for contacts, conversations, tickets and deals; the Salesforce connection covers lead, account and contact work, with tasks syncing both ways.

Vepaar saves messages and media, synchronizes WhatsApp chats and exports synchronized conversations. However, it explicitly says it is not official WhatsApp software and does not send messages for users. People must explicitly save the contacts and messages Vepaar handles, so businesses seeking automated outbound WhatsApp campaigns should look elsewhere. When processing data for customers, Vepaar says those customers decide what personal data is collected, used, disclosed and stored.

Key features

CRM and conversation records

Profiles, funnels, tags and activity history give sales teams a usable customer timeline, while ticket management adds a support workflow. Saved chat and media records preserve context that would otherwise remain in individual WhatsApp threads; export is useful when conversations need to move outside the platform. This combination is strongest for relationship-led selling and service, not for high-volume broadcast automation.

Store and selling tools

Support for physical, variable and digital products, plus inventory and shipping controls, covers the fundamentals of a small catalogue. Checkout customization and the business page help present that catalogue, while polls and a WhatsApp link generator can support basic engagement and lead capture. Larger retailers may outgrow the simple scope, but small operators avoid assembling separate storefront and CRM products.

Connected workflows

Zapier, Salesforce, HubSpot and Google Calendar integrations broaden the product's usefulness. The HubSpot and Salesforce Chrome Extension connections are particularly relevant to teams already working in those CRMs and wanting WhatsApp activity beside existing records. Support is offered by chat and email, including [email protected] for technical or functional issues.

Pricing

Vepaar uses a freemium model and offers a free trial. The Free plan costs 0.00 USD and is billed forever. It allows up to 100 contacts and 10 products; quick replies are unlimited but carry Vepaar branding. Those ceilings make it a sensible way to validate the workflow or run a very small catalogue, not a comfortable long-term base for a growing customer list.

Premium costs $13 per user per month when billed yearly, with the annual price shown as $160; prices exclude taxes. The paid tier is the practical choice for businesses that have exceeded the free contact or product limits and need a less restricted operating space. Yearly billing means the lower monthly figure comes with an annual commitment, so occasional or highly seasonal users should account for that renewal structure. No seat allowance or trial duration is stated, so teams should confirm those points before committing.

Platforms

Vepaar works on Windows, macOS and Linux, and is available on the web. Android and iOS apps cover mobile use, while a Chrome extension connects WhatsApp Web with supported CRM workflows. This broad coverage suits teams moving between office computers and phones rather than staying on one operating system.

Who it's for

Vepaar is aimed at small and medium businesses taking their operations online. Choose it when customer history, sales progression, support tickets and a modest product catalogue belong together, especially if WhatsApp is already central to customer relationships. It is less suitable for organizations needing official WhatsApp functionality, automated sending, a large free catalogue or generous contact capacity without paying.

Pros and cons

• Pro: CRM, chat history and storefront tools share one product, reducing the need to join separate basic systems.
• Pro: Physical, variable and digital products, inventory and shipping settings cover core small-store requirements.
• Pro: Desktop, web, mobile and Chrome Extension access supports mixed-device teams.
• Con: The free tier stops at 100 contacts and 10 products, which can force an upgrade early.
• Con: Vepaar is not official WhatsApp software and does not send messages on a user's behalf, ruling it out for outbound automation.
• Con: Premium is billed yearly at $160 and excludes taxes, making the commitment less flexible than a genuinely month-to-month plan.

Alternatives

For a wider comparison, see WhatsApp Marketing Software and CRM Software.

Superchat is worth choosing instead if you need a WhatsApp-oriented inbox with a free allowance of one number, one employee and 30 active contacts, or prefer its broader desktop, mobile and API platform mix.

AiSensy is a better alternative for teams prioritizing structured messaging operations, with a free-forever tier covering up to 200 agents, 500 tags, 100 attributes and 50 segments.

Spoki suits buyers seeking AI customer support, unlimited operators, unlimited automations and ticketing on its 39.00 EUR-per-month Service plan, with WhatsApp fees billed separately by Meta.

WABPO is an alternative for a free shared inbox with replies, templates, buttons and menus.

ChatFlow by Novynix fits a small team wanting a free shared inbox, one team member, 100 AI replies per month and up to 500 contacts.

Picky Assist is a stronger fit if its free plan's two users, 500 contacts and 5,000 monthly interactions match your workload.

EngageLab is an alternative for teams looking for marketing automation with omnichannel coverage and a 360-degree customer view.

Galantis WhatsApp is a web-only option with a free tier that includes 20 platform credits, one automation flow, one campaign per month and up to 100 contacts.

Verdict

Choose Vepaar when you want customer and conversation management alongside a small online store, with access across desktop, web and mobile. Its unified CRM, saved WhatsApp history and no-fee orders are the strongest reasons to buy. Look elsewhere if 100 contacts or 10 products are too restrictive, if you need official WhatsApp software or outbound message automation, or if annual billing does not suit your budget.