Best WhatsApp Customer Service Software in 2026
Updated
In short: Chatwoot is ranked #1 of 33 as of 4 October 2026, ahead of Daktela WFM and Whelp. The best-ranked option with a free plan is Daktela WFM. The lowest first paid tier on this page is Rasayel at $0.17/mo.
WhatsApp customer service software helps teams manage service conversations through WhatsApp. Compare shared inbox and conversation routing capabilities to understand how work can be organized, and check team collaboration and conversation retention for other aspects of the workflow. WhatsApp templates, included agent seats, and included WhatsApp numbers provide useful details for assessing what is covered. Free-plan availability and paid-from pricing can help you weigh the options for your team. Chatwoot opens the ranking, followed by WABPO and Go4whatsup. Whelp, WBIZ, and YCloud follow among the early entries, alongside Deskwoot and Greenbubble.
33 WhatsApp customer service software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Chatwoot Top pick · 7.4 Free plan · $19/mo
#2 Daktela WFM Runner-up · 7.2 Free plan · €20/mo
#3 Whelp Also great · 7.1 Free plan · $29/mo
- Free planFree trialOpen source AndroidapiiOSLinuxself-hostedWeb
- Free plan
- Yes
- Included agent seats
- 2 agents
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About ChatwootVisit site - Free planFree trial AndroidapiiOSmacOSWebWindows
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- rules
RecognisedDocumentedFree planPlatforms€20/mofirst paid tier About Daktela WFMVisit site - Free planFree trial AndroidiOSself-hostedWeb
- Free plan
- Yes
- Paid from
- 29 /user/mo
- Shared inbox
- Yes
- Conversation routing
- rules
RecognisedDocumentedFree planPlatforms$29/mofirst paid tier About WhelpVisit site - Free planFree trial apiiOSWeb
- Free plan
- Yes
- Paid from
- 3.2 /user/mo
- Shared inbox
- Yes
- Conversation routing
- round_robin
RecognisedDocumentedFree planPlatforms$3.20/mofirst paid tier About DeskwootVisit site - Free plan AndroidiOSWeb
- Free plan
- Yes
- Paid from
- 15 /user/mo
- Shared inbox
- Yes
- Conversation routing
- rules
RecognisedDocumentedFree planPlatforms$15/mofirst paid tier About CallbellVisit site - Free plan apiWeb
- Free plan
- Yes
- Shared inbox
- Yes
- Conversation routing
- skill_based
- Included agent seats
- 2 agents
- Included WhatsApp numbers
- 3 numbers
RecognisedDocumentedFree planPlatforms$39/mofirst paid tier About YCloudVisit site - Free plan WebiOSAndroid
- Free plan
- Yes
- Shared inbox
- Yes
- Conversation routing
- rules
RecognisedDocumentedFree planPlatforms - WebWindowsmacOSiOSAndroid
- Free plan
- No
- Paid from
- 75 /user/mo
- Conversation routing
- skill_based
RecognisedDocumentedFree planPlatforms$75/mofirst paid tier About Genesys Cloud CXVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
- Paid from
- 5 /user/mo
- Shared inbox
- Yes
- Conversation routing
- rules
- Included agent seats
- 1 agents
RecognisedDocumentedFree planPlatforms$5/mofirst paid tier About GreenbubbleVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- rules
RecognisedDocumentedFree planPlatforms$12/mofirst paid tier About InteraktVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
- Paid from
- 30 /user/mo
- Shared inbox
- Yes
- Conversation routing
- rules
- Included agent seats
- 5 agents
- Included WhatsApp numbers
- 3 numbers
RecognisedDocumentedFree planPlatforms$0.17/mofirst paid tier About RasayelVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms$79/mofirst paid tier About Respond.ioVisit site - WebiOSAndroid
- Free plan
- Yes
- Shared inbox
- Yes
- Conversation routing
- skill_based
RecognisedDocumentedFree planPlatforms - WebiOSAndroid
- Free plan
- No
RecognisedDocumentedFree planPlatforms - Free trial AndroidapiiOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms - WebiOSAndroid
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- skill_based
- Included agent seats
- 3 agents
- Included WhatsApp numbers
- 1 numbers
RecognisedDocumentedFree planPlatforms - WebiOSAndroid
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- manual
- Included agent seats
- 1 agents
- Included WhatsApp numbers
- 1 numbers
RecognisedDocumentedFree planPlatforms - Web
- Shared inbox
- Yes
- Conversation routing
- skill_based
RecognisedDocumentedFree planPlatforms - WebiOSAndroid
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- rules
- Included agent seats
- 5 agents
- Included WhatsApp numbers
- 1 numbers
RecognisedDocumentedFree planPlatforms - Free trial apiWeb
- Free plan
- Yes
- Shared inbox
- Yes
- Conversation routing
- rules
- Included agent seats
- 2 agents
- Included WhatsApp numbers
- 1 numbers
RecognisedDocumentedFree planPlatforms₹1,999/mofirst paid tier About MessagingFoxVisit site - WebiOSAndroid
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- round_robin
- Included agent seats
- 10 agents
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- round_robin
- Included agent seats
- 10 agents
RecognisedDocumentedFree planPlatforms€299/mofirst paid tier About TrengoVisit site - WebiOSAndroid
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- manual
- Included agent seats
- 3 agents
- Included WhatsApp numbers
- 1 numbers
RecognisedDocumentedFree planPlatforms - Free trial Web
- Free plan
- No
RecognisedDocumentedFree planPlatforms$15/mofirst paid tier About WhatZCRMVisit site - Web
- Free plan
- Yes
- Shared inbox
- Yes
- Conversation routing
- skill_based
RecognisedDocumentedFree planPlatforms
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which WhatsApp customer service software is ranked first on Everything Xiaomi?
Chatwoot is ranked #1 of 33 with a score of 7.4. Daktela WFM is second and Whelp third.
How many of these have a free plan?
7 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Rasayel has the lowest first paid tier we found: $0.17/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.