WA Desk
WA Desk is a WhatsApp-first customer-support helpdesk that turns conversations into tickets for teams to manage together.
What WA Desk is
WA Desk is a WhatsApp-first customer-support helpdesk that turns conversations into tickets for teams to manage together. Agents use individual logins in a shared inbox with assignment, internal notes, tags, and collision detection. Tickets can be open, pending, resolved, or closed, with live SLA timers, overdue alerts, and bulk status updates. The unified inbox supports WhatsApp Business, email or Gmail, Telegram, and two-way SMS through Twilio or another provider. WA Desk says it uses Meta’s official WhatsApp Business API and supports media, voice notes, location, templates, read receipts, and delivery status. No-code automations include keyword triggers, chatbot flows, quick replies, welcome and after-hours messages, and agent handoff. Native iOS and Android apps support ticket handling and push alerts. Starter costs ₹1,499 a month and Growth costs ₹3,499 a month; Enterprise pricing is tailored. The site offers a free personalized demo, but no self-serve free trial.
Good
- Shared inbox includes assignment and collision detection
- Supports WhatsApp, email, Telegram, and two-way SMS
- Ticket statuses include live SLA timers and overdue alerts
- Native iOS and Android apps
- Analytics include CSAT surveys and exportable reports
Watch out
- No self-serve free trial
- Starter is ₹1,499 a month
- Enterprise pricing is tailored and not listed
Who it suits
WA Desk suits teams handling customer support over WhatsApp, including teams in ecommerce, healthcare, finance, real estate, education, or travel. Its shared inbox and ticket workflows are designed for multiple agents.
Verdict
WA Desk brings multichannel conversations, ticket tracking, automations, and team collaboration into a support helpdesk. The listed monthly plans start with Starter at ₹1,499 a month; prospective users can request a personalized demo instead of trying a self-serve trial.
Plans and prices
From WA Desk's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | ₹1,499 a month | 3 agent seats · 1 WhatsApp number · 50 canned responses · 5 automation rules · billed monthly |
| Growth | ₹3,499 a month | 10 agent seats · 3 WhatsApp numbers · unlimited canned responses · unlimited automation rules · billed monthly |
| Enterprise | Priced on request | Unlimited seats and numbers · SSO/SAML · custom integrations · on-premise/private cloud · tailored to your team |
The facts
Each one read from WA Desk's own pages, with the date it was checked.
What it does
- Analytics
- Analytics include first-response and resolution times, agent performance, CSAT surveys, ticket trends, and exportable reports.checked 5 Oct 2026
- Automation
- Its no-code automations support keyword triggers, multi-step chatbot flows, quick-reply menus, welcome messages, after-hours replies, and handoff to an agent.checked 5 Oct 2026
- Channels
- The unified inbox supports WhatsApp Business, email or Gmail, Telegram, and two-way SMS via Twilio or another provider.checked 5 Oct 2026
- Compliance
- The security page displays ISO 27001, ISO 27701, ISO 27018, and AICPA SOC compliance badges.checked 5 Oct 2026
- Product
- WA Desk is a WhatsApp-first customer-support helpdesk that turns conversations into tickets for teams to manage together.checked 5 Oct 2026
- Security
- The security statement says data is encrypted in transit with TLS/SSL and at rest, with encrypted backups, role-based permissions, and hosting on AWS and Azure.checked 5 Oct 2026
- Shared inbox
- Agents use individual logins to manage conversations in a shared inbox with assignment, internal notes, tags, and collision detection.checked 5 Oct 2026
- Support
- The site lists sales, support, and demo contact options, and Growth includes priority support.checked 5 Oct 2026
- Ticket management
- Tickets have open, pending, resolved, and closed statuses, live SLA timers, overdue alerts, and bulk status updates.checked 5 Oct 2026
Money
- Free access
- The site offers WA Desk free to HRStop users; its pricing FAQ says it does not offer a self-serve free trial and instead provides a free personalized demo.checked 5 Oct 2026
The company
- Headquarters
- Noida, Uttar Pradesh, Indiachecked 28 Sep 2026
- Target teams
- The maker describes WA Desk as built for teams handling customer support over WhatsApp and lists industries including ecommerce, healthcare, finance, real estate, education, and travel.checked 5 Oct 2026
Where it runs
- Mobile apps
- Native iOS and Android apps support replying, assigning, tagging, and closing tickets, internal notes, canned replies, and push alerts.checked 5 Oct 2026
- WhatsApp API
- WA Desk says it uses the official Meta WhatsApp Business API and supports media, voice notes, location, templates, read receipts, and delivery status.checked 5 Oct 2026
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