Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs WA Desk
What both publish
| Fact | Chatwoot | WA Desk |
|---|---|---|
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | WA Desk is a WhatsApp-first customer-support helpdesk that turns conversations into tickets for teams to manage together. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The security statement says data is encrypted in transit with TLS/SSL and at rest, with encrypted backups, role-based permissions, and hosting on AWS and Azure. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The site lists sales, support, and demo contact options, and Growth includes priority support. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
WA Desk plans
- Starter₹1,499 a month
- Growth₹3,499 a month
- EnterprisePriced on request
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick WA Desk if…
WA Desk suits teams handling customer support over WhatsApp, including teams in ecommerce, healthcare, finance, real estate, education, or travel. Its shared inbox and ticket workflows are designed for multiple agents.