YCloud

C tier on WhatsApp Customer Service SoftwareScore 6.8 · #6 of 33

Android app: Not listed
Free plan: Yes
Paid plans from: $39/mo
Runs on: api, Web

ycloud.com

Summary

YCloud is a marketing, sales, and customer service platform for businesses operating on WhatsApp. It supports verification, marketing, notification, and customer service messages, with broadcasts and automated journeys for reaching customers and scheduling communications. A shared inbox brings WhatsApp conversations together for teams, and chatbot workflows can use AI integration for customer support. Commerce capabilities include product catalogs, order confirmations, billing updates, WhatsApp Pay, interactive Flows, and click-to-WhatsApp ads. YCloud provides a REST API that returns JSON, with examples in Java, Python, PHP, and JavaScript. The company describes itself as a Meta official, Premier level WhatsApp Business Solution Provider. It offers a free plan and paid plans starting at $39/mo. WhatsApp messaging fees are separate from the subscription; YCloud says it charges Meta rates without additional message markup. The free plan includes docs and weekday email support from 9:30am to 18:30pm UTC+8, while Enterprise includes 24*7 priority support. YCloud is headquartered in Singapore, and its privacy policy says its primary servers are there; personal data may be processed outside a user’s jurisdiction.

Who it is for

YCloud suits businesses that use WhatsApp for customer communications and want campaign, support, and commerce functions in one platform. The listed audiences include startups, medium-sized businesses, enterprises, resellers, and partners.

What is good

Combines campaign broadcasts with automated WhatsApp journeys.
Shared inbox centralizes WhatsApp messages.
Chatbot workflows offer AI integration.
REST API examples cover four programming languages.
Free plan is available.

What to know first

WhatsApp messaging fees are separate from the subscription.
Free plan email support is limited to weekdays.
Personal data may be processed outside the user's jurisdiction.
Shopify is listed as a $5 /shop /mo add-on.

Verdict

YCloud combines WhatsApp campaigns, shared inbox tools, chatbot workflows, and commerce features, with a REST API for integrations. Subscription pricing starts at $39/mo, and WhatsApp fees are charged separately.

YCloud plans and pricing

All plans

Free Free $0 /yr 1 User account · 2 Channels · 500K Generative AI credits · 1K Translation characters · System roles only · 6 months for chat data storage · WhatsApp Message Charges ycloud.com · 3 Oct 2026

Growth $39/mo $468 /yr 2 User accounts · 3 Channels · 5M Generative AI credits · 10K Translation characters · System roles only · 6 months for chat data storage · WhatsApp Message Charges ycloud.com · 3 Oct 2026

Pro $89/mo $1068 /yr 6 User accounts · 8 Channels · 20M Generative AI credits · 100K Translation characters · System and customized roles · 6 months for chat data storage · WhatsApp Message Charges ycloud.com · 3 Oct 2026

Enterprise $399/mo $4788 /yr 40 User accounts · 30 Channels · 100M Generative AI credits · 500K Translation characters · System and customized roles · Permanent storage · WhatsApp Message Charges ycloud.com · 3 Oct 2026

Compared on WhatsApp customer service software

Free plan: Yesycloud.com
Shared inbox: Yesycloud.com
Conversation routing: skill_basedycloud.com
Included agent seats: 2 agentsycloud.com
Included WhatsApp numbers: 3 numbersycloud.com
Conversation retention: 180 daysycloud.com
Team collaboration: Yesycloud.com
WhatsApp templates: Yesycloud.com

Facts

Product: YCloud is a marketing, sales, and customer service platform built for businesses operating on WhatsApp.helpdocs.ycloud.com · 3 Oct 2026
Meta provider: YCloud describes itself as a Meta official, Premier level WhatsApp Business Solution Provider.helpdocs.ycloud.com · 3 Oct 2026
Messaging: The platform supports WhatsApp verification, marketing, notification, and customer service messages.ycloud.com · 3 Oct 2026
Campaigns and automation: Campaign broadcasts and automated WhatsApp marketing journeys are offered for reaching customers and timing messages.ycloud.com · 3 Oct 2026
Inbox and chatbot: YCloud centralizes WhatsApp messages in a team inbox and offers chatbot workflows with AI integration for customer support.ycloud.com · 3 Oct 2026
WhatsApp commerce: The product page describes product catalogs, order confirmations, billing updates, WhatsApp Pay, interactive Flows, and click-to-WhatsApp ads.ycloud.com · 3 Oct 2026
Integrations: The site lists Shopify integration, and the pricing page offers Shopify as a $5 /shop /mo add-on.ycloud.com · 3 Oct 2026
API: YCloud provides a REST API that returns JSON and documents examples in Java, Python, PHP, and JavaScript.docs.ycloud.com · 3 Oct 2026
Security: YCloud says it is ISO 27001 certified and describes encryption, access controls, security audits, and encrypted transmission as security measures.ycloud.com · 3 Oct 2026
Privacy and hosting: YCloud's privacy policy says its primary servers are currently in Singapore and that personal data may be processed outside a user's jurisdiction.ycloud.com · 3 Oct 2026
Messaging fees: WhatsApp fees are excluded from the YCloud subscription, and YCloud says it charges Meta rates without additional message markup.ycloud.com · 3 Oct 2026
Support: The Free plan includes docs and email support on weekdays from 9:30am to 18:30pm UTC+8; Enterprise includes 24*7 Priority support.ycloud.com · 3 Oct 2026
Intended users: YCloud says it serves growing startups, medium-sized businesses, enterprises, resellers, and partners.ycloud.com · 3 Oct 2026