YCloud
YCloud is a marketing, sales, and customer service platform for businesses operating on WhatsApp.
What YCloud is
YCloud is a marketing, sales, and customer service platform for businesses operating on WhatsApp. It supports verification, marketing, notification, and customer service messages, with broadcasts and automated journeys for reaching customers and scheduling communications. A shared inbox brings WhatsApp conversations together for teams, and chatbot workflows can use AI integration for customer support. Commerce capabilities include product catalogs, order confirmations, billing updates, WhatsApp Pay, interactive Flows, and click-to-WhatsApp ads. YCloud provides a REST API that returns JSON, with examples in Java, Python, PHP, and JavaScript. The company describes itself as a Meta official, Premier level WhatsApp Business Solution Provider. WhatsApp messaging fees are separate from the subscription; YCloud says it charges Meta rates without additional message markup. The free plan includes docs and weekday email support from 9:30am to 18:30pm UTC+8, while Enterprise includes 24*7 priority support. YCloud is headquartered in Singapore, and its privacy policy says its primary servers are there; personal data may be processed outside a user’s jurisdiction.
Good
- Combines campaign broadcasts with automated WhatsApp journeys.
- Shared inbox centralizes WhatsApp messages.
- Chatbot workflows offer AI integration.
- REST API examples cover four programming languages.
- Free plan is available.
Watch out
- WhatsApp messaging fees are separate from the subscription.
- Free plan email support is limited to weekdays.
- Personal data may be processed outside the user's jurisdiction.
- Shopify is listed as a $5 /shop /mo add-on.
Who it suits
YCloud suits businesses that use WhatsApp for customer communications and want campaign, support, and commerce functions in one platform. The listed audiences include startups, medium-sized businesses, enterprises, resellers, and partners.
Verdict
YCloud combines WhatsApp campaigns, shared inbox tools, chatbot workflows, and commerce features, with a REST API for integrations. Subscription pricing starts at $39/mo, and WhatsApp fees are charged separately.
Plans and prices
From YCloud's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | 1 User account · 2 Channels · 500K Generative AI credits · 1K Translation characters · System roles only · 6 months for chat data storage · WhatsApp Message Charges · $0 /yr |
| Growth | $39 a month | 2 User accounts · 3 Channels · 5M Generative AI credits · 10K Translation characters · System roles only · 6 months for chat data storage · WhatsApp Message Charges · $468 /yr |
| Pro | $89 a month | 6 User accounts · 8 Channels · 20M Generative AI credits · 100K Translation characters · System and customized roles · 6 months for chat data storage · WhatsApp Message Charges · $1068 /yr |
| Enterprise | $399 a month | 40 User accounts · 30 Channels · 100M Generative AI credits · 500K Translation characters · System and customized roles · Permanent storage · WhatsApp Message Charges · $4788 /yr |
The facts
Each one read from YCloud's own pages, with the date it was checked.
What it does
- API
- YCloud provides a REST API that returns JSON and documents examples in Java, Python, PHP, and JavaScript.checked 3 Oct 2026
- Campaigns and automation
- Campaign broadcasts and automated WhatsApp marketing journeys are offered for reaching customers and timing messages.checked 3 Oct 2026
- Inbox and chatbot
- YCloud centralizes WhatsApp messages in a team inbox and offers chatbot workflows with AI integration for customer support.checked 3 Oct 2026
- Integrations
- The site lists Shopify integration, and the pricing page offers Shopify as a $5 /shop /mo add-on.checked 3 Oct 2026
- Intended users
- YCloud says it serves growing startups, medium-sized businesses, enterprises, resellers, and partners.checked 3 Oct 2026
- Messaging
- The platform supports WhatsApp verification, marketing, notification, and customer service messages.checked 3 Oct 2026
- Messaging fees
- WhatsApp fees are excluded from the YCloud subscription, and YCloud says it charges Meta rates without additional message markup.checked 3 Oct 2026
- Meta provider
- YCloud describes itself as a Meta official, Premier level WhatsApp Business Solution Provider.checked 3 Oct 2026
- Privacy and hosting
- YCloud's privacy policy says its primary servers are currently in Singapore and that personal data may be processed outside a user's jurisdiction.checked 3 Oct 2026
- Product
- YCloud is a marketing, sales, and customer service platform built for businesses operating on WhatsApp.checked 3 Oct 2026
- Security
- YCloud says it is ISO 27001 certified and describes encryption, access controls, security audits, and encrypted transmission as security measures.checked 3 Oct 2026
- Support
- The Free plan includes docs and email support on weekdays from 9:30am to 18:30pm UTC+8; Enterprise includes 24*7 Priority support.checked 3 Oct 2026
The company
- Company headquarters
- YCloud says it is headquartered in Singapore.checked 3 Oct 2026
- Headquarters
- Singaporechecked 28 Sep 2026
Where it runs
- WhatsApp commerce
- The product page describes product catalogs, order confirmations, billing updates, WhatsApp Pay, interactive Flows, and click-to-WhatsApp ads.checked 3 Oct 2026
Alternatives to YCloud
- 1
Chatwoot
Free planOpen sourceAndroidiOSWebAPI8.7From $19 a month - 2
Genesys Cloud CX
AndroidiOSWebAPI8.0From $75 a month - 3
Whelp
Free planAndroidiOSWebAPI8.0From $29 a month - 4
MyOperator
AndroidiOSWebAPI7.8From ₹5,000 a month - 5
Greenbubble
AndroidiOSWebAPI7.7From $5 a month - 6
Qiscus
AndroidiOSWebAPI7.7From $115 a month