Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs YCloud
What both publish
| Fact | Genesys Cloud CX | YCloud |
|---|---|---|
| Headquarters | Menlo Park, California, United States | Singapore |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | The site lists Shopify integration, and the pricing page offers Shopify as a $5 /shop /mo add-on. |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
YCloud plans
- FreeFree
- Growth$39 a month
- Pro$89 a month
- Enterprise$399 a month
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick YCloud if…
YCloud suits businesses that use WhatsApp for customer communications and want campaign, support, and commerce functions in one platform. The listed audiences include startups, medium-sized businesses, enterprises, resellers, and partners.