Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs YCloud
What both publish
| Fact | Chatwoot | YCloud |
|---|---|---|
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | YCloud is a marketing, sales, and customer service platform built for businesses operating on WhatsApp. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | YCloud says it is ISO 27001 certified and describes encryption, access controls, security audits, and encrypted transmission as security measures. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The Free plan includes docs and email support on weekdays from 9:30am to 18:30pm UTC+8; Enterprise includes 24*7 Priority support. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
YCloud plans
- FreeFree
- Growth$39 a month
- Pro$89 a month
- Enterprise$399 a month
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick YCloud if…
YCloud suits businesses that use WhatsApp for customer communications and want campaign, support, and commerce functions in one platform. The listed audiences include startups, medium-sized businesses, enterprises, resellers, and partners.