Deskwoot

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Score6.9

Rank#4 of 33

From$3.20/mo

Free planYes

Free trialYes

Runs onAPI, iOS, Web

Summary

Deskwoot brings customer conversations, support automation, and AI assistance into one platform. Its shared inbox handles live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages, and a REST API channel. The Fynn AI bot can answer questions from help center material, website pages, PDFs, and FAQs, then pass conversations to human agents. AI Copilot can suggest replies, summarize conversations, translate, and refine drafts, with monthly conversation allowances that differ by plan. The platform also includes a help center, automation rules, macros, proactive chat triggers, auto-assignment, and SLA policies, though availability varies by plan. Integrations include Shopify, Stripe, Zapier, WordPress, WooCommerce, Slack, and EasyPost; Shopify, WooCommerce, and Stripe details can appear beside conversations. A free plan is available; paid plans start at $3.20/user/mo (annual), with a 7-day trial. Deskwoot offers an iPhone app, but not Android support yet.

Who it is for

The free Hacker plan is aimed at solo founders, while Startup suits teams needing a help center and AI bot. Business and Enterprise are positioned for multi-team, multilingual, compliance, SLA, or API needs.

What is good

Shared inbox covers eight channels.
Fynn can use help content and hand conversations to agents.
Copilot suggests, summarizes, translates, and improves drafts.
Free iPhone app supports inbox and push notifications.

What to know first

Android is not yet supported.
Free plan limits use to 100 conversations monthly.
Copilot conversation allowances vary by plan.
WhatsApp and SMS carrier fees are passed through at cost.

Verdict

Deskwoot combines multichannel support with AI tools and automation, with plan-specific capacities and features. Check channel needs, mobile platform, and usage limits when choosing a plan.

Deskwoot plans and pricing

All plans

Hacker Free Free forever 100 conversations/month · 1 agent seat · 1 inbox · 30-day data retention · 10 AI Copilot conversations/month deskwoot.com · 3 Oct 2026

Startup $3.20/mo Billed annually; $4 if paid monthly 1,000 conversations/month · 6-month data retention · 50 AI Copilot conversations/month · AI bot · unlimited inboxes · all 8 channels deskwoot.com · 3 Oct 2026

Business $6.40/mo Billed annually; $8 if paid monthly Unlimited conversations · 1-year data retention · 100 AI Copilot conversations/month · agent teams · CSAT surveys · advanced automations and webhooks deskwoot.com · 3 Oct 2026

Enterprise $9.60/mo Billed annually; $12 if paid monthly Unlimited data retention · 300 AI Copilot conversations/month · SLA policies · REST API · audit logs · custom roles and permissions deskwoot.com · 3 Oct 2026

Compared on WhatsApp customer service software

Free plan: Yesdeskwoot.com
Paid from: $3.20/user/modeskwoot.com
Shared inbox: Yesdeskwoot.com
Conversation routing: round_robindeskwoot.com
Conversation retention: 180 daysdeskwoot.com
Team collaboration: Yesdeskwoot.com
WhatsApp templates: Yesdeskwoot.com

Facts

Product: Deskwoot combines a customer support inbox, AI bot, AI Copilot, help center, and automation in one platform.deskwoot.com · 3 Oct 2026
Channels: Its shared inbox supports live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages, and a REST API channel.deskwoot.com · 3 Oct 2026
AI support: The Fynn AI bot can answer customer questions using help center content, website pages, PDFs, and FAQs, and hand conversations to human agents.deskwoot.com · 3 Oct 2026
Agent Copilot: AI Copilot can suggest replies, summarize conversations, translate, and improve drafts, with monthly conversation allowances varying by plan.deskwoot.com · 3 Oct 2026
Integrations: Listed integrations include Shopify, Stripe, Zapier, WordPress, WooCommerce, Slack, and EasyPost.deskwoot.com · 3 Oct 2026
E-commerce: Shopify, WooCommerce, and Stripe information can appear alongside conversations, including order, payment, and refund details.deskwoot.com · 3 Oct 2026
Security: Deskwoot says customer data is hosted in the EU and describes TLS encryption in transit, encryption at rest, malware scanning, and tenant-isolated file storage.deskwoot.com · 3 Oct 2026
Privacy: The company says it does not train AI models on customer conversations, contacts, or attachments and offers a self-serve GDPR Article 28 DPA.deskwoot.com · 3 Oct 2026
Access controls: Features include optional two-factor authentication, custom roles, granular permissions, and audit logs; some are plan-specific.deskwoot.com · 3 Oct 2026
Support automation: The product includes automation rules, macros, proactive chat triggers, auto-assignment, and SLA policies, with availability depending on plan.deskwoot.com · 3 Oct 2026
Mobile app: Deskwoot offers a free iPhone app for every plan that supports push notifications and the shared inbox; the page says Android is not yet supported.deskwoot.com · 3 Oct 2026
Trial and billing: Paid plans have a 7-day free trial, and WhatsApp and SMS carrier fees are passed through at cost.deskwoot.com · 3 Oct 2026
Target teams: The maker describes Hacker as for solo founders, Startup for teams needing a help center and AI bot, Business for multi-team or multilingual support, and Enterprise for compliance, SLA, or API needs.deskwoot.com · 3 Oct 2026