Deskwoot

Deskwoot brings customer conversations from several channels into one inbox, alongside an AI bot, agent tools, a help center, and automation. It is a strong fit for solo founders and growing support teams, particularly those using Shopify, WooCommerce, or Stripe. Its inexpensive paid entry point comes with tight quotas, so teams should match a plan to their actual volume and staffing needs.

Overview

The shared inbox covers live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages, and a REST API channel. That breadth makes Deskwoot useful for teams that would otherwise divide support across separate tools. Round-robin routing and team collaboration help distribute conversations, while Shopify, WooCommerce, and Stripe order, payment, and refund details can appear alongside them. That commerce context is a practical advantage for agents resolving purchase-related questions.

Fynn, Deskwoot's AI bot, can answer from help-center content, website pages, PDFs, and FAQs, then hand a conversation to a human. The AI Copilot suggests replies, summarizes and translates conversations, and improves drafts. These tools can reduce routine work, but Copilot use is capped monthly on every plan; the bot is included only from Startup upward.

Key features

Automation and integrations

Automation rules, macros, proactive chat triggers, auto-assignment, and SLA policies give teams options for handling repeatable support work. Availability depends on plan: advanced automations and webhooks arrive at Business, while SLA policies are reserved for Enterprise. Integrations include Shopify, Stripe, Zapier, WordPress, WooCommerce, Slack, and EasyPost, giving Deskwoot useful links to commerce and workflow tools without making every capability universal across tiers.

Security and privacy

Deskwoot says customer data is hosted in the EU, with TLS encryption in transit, encryption at rest, malware scanning, and tenant-isolated file storage. It says it does not train AI models on customer conversations, contacts, or attachments, and offers a self-serve GDPR Article 28 DPA. Optional two-factor authentication, custom roles, granular permissions, and audit logs support tighter access control, though some controls require higher plans.

Pricing

Deskwoot has a free plan, paid plans from $3.20/user/mo when billed annually, and a 7-day trial for paid plans. WhatsApp and SMS carrier fees are passed through at cost, an important addition for teams that rely heavily on those channels.

• Hacker: Free forever. It allows 100 conversations/month, one agent seat, one inbox, 30-day data retention, and 10 AI Copilot conversations/month. This is a sensible starting point for a solo founder, but the single seat and low monthly quotas make it a poor fit for a team or rising support volume.
• Startup: $3.20 per month billed annually, or $4 if paid monthly. It raises the allowance to 1,000 conversations/month, six-month data retention, and 50 Copilot conversations/month, and adds the AI bot, unlimited inboxes, and all eight channels. This is the entry tier for a small team that needs broader channel coverage and automated answers; the conversation cap still matters as volume grows.
• Business: $6.40 per month billed annually, or $8 if paid monthly. It provides unlimited conversations, one-year data retention, 100 Copilot conversations/month, agent teams, CSAT surveys, advanced automations, and webhooks. The unlimited conversation allowance suits multi-team support, though Copilot remains capped and retention is not unlimited.
• Enterprise: $9.60 per month billed annually, or $12 if paid monthly. It adds unlimited data retention, 300 Copilot conversations/month, SLA policies, REST API, audit logs, custom roles, and permissions. This is the clearest choice for teams with compliance, SLA, or API requirements; its AI allowance is larger but still finite.

Platforms

Deskwoot runs on the web and offers an API, as well as a free iPhone app on every plan with push notifications and shared-inbox access. Android is not supported, which rules it out for teams that need a native Android app for agents.

Who it's for

Solo founders can start with Hacker, while Startup suits teams that need a help center and AI bot. Business is aimed at multi-team or multilingual support, and Enterprise targets teams needing compliance, SLA policies, or API access. The product is less compelling for teams that need unlimited Copilot use, Android support, or higher-than-Startup conversation capacity without moving to Business.

Pros and cons

• Pro: Eight channels share one inbox, making it easier to manage support that arrives through different services.
• Pro: E-commerce order, payment, and refund context can sit beside conversations, helping commerce teams handle purchase issues.
• Pro: The free plan and low-cost Startup tier provide a gradual path from solo use to an AI-enabled, multichannel setup.
• Con: Hacker is limited to one seat, one inbox, and 100 conversations/month; it is only a starter option for teams with meaningful volume.
• Con: Copilot allowances range from 10 to 300 conversations/month, so frequent AI-assisted workflows can outgrow the included quota.
• Con: The iPhone app has no Android counterpart, limiting mobile access for Android-based teams.
• Con: Some access controls, automation, and SLA features are plan-specific, making the lower tiers less suitable for teams with stricter operational requirements.

Alternatives

Choose Chatwoot if open-source software or Android, Linux, and self-hosted platform support matters more than Deskwoot's plan structure; Chatwoot also offers a free plan. For workforce scheduling, Daktela WFM is the alternative to consider, with a free Admin plan and a paid Agent plan. Whelp is another freemium option with Android support and a free one-seat plan.

If WhatsApp is the main priority, compare Go4whatsup, which has a free-forever plan, and WABPO, which offers a free shared inbox, replies, and message templates. Callbell is another freemium choice with a free chat widget and a paid multiagent inbox. YCloud offers a free plan with one user account, two channels, and six months of chat storage. Trengo is worth comparing for teams considering a paid platform without a free plan. Browse the WhatsApp Customer Service Software category for more options focused on that channel.

Verdict

Deskwoot is a good choice for solo founders and growing teams that want multichannel support, AI assistance, and commerce context in one workspace, with a free starting tier and affordable annual entry. Its strongest case is the combination of channel coverage and e-commerce details alongside conversations. Look elsewhere if Android access, generous Copilot use, or advanced controls on a lower tier are essential.