DelightChat
DelightChat combines a customer-support inbox with WhatsApp marketing for ecommerce brands.
What DelightChat is
DelightChat combines a customer-support inbox with WhatsApp marketing for ecommerce brands. Its shared inbox handles WhatsApp, Instagram DMs and comments, Facebook Messenger and comments, email, and live chat. Shopify integration shows customer and order details in the dashboard, where agents can view, edit, refund, duplicate, or cancel orders. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered assistant for drafting and rewriting replies is a paid add-on with monthly free usage limits. Startup includes 500 tickets per month, 2,500 contacts, five team members, and three support channels. WhatsApp charges are extra and vary by message category and customer country; DelightChat says it passes through WhatsApp rates without markup.
Good
- Shared inbox covers WhatsApp, social channels, email, and live chat.
- Shopify order actions are available in the dashboard.
- Automations can assign tickets, tag them, and send replies.
- A 14-day trial is available.
- Shopify Flow can trigger WhatsApp messages.
Watch out
- There is no free plan.
- Plans have monthly ticket and contact allowances.
- WhatsApp message charges are extra.
- The GPT-powered assistant is a paid add-on.
Who it suits
DelightChat is aimed at small and medium-sized D2C and ecommerce brands with lean teams. It suits businesses seeking a shared support inbox alongside WhatsApp marketing and Shopify order tools.
Verdict
DelightChat brings support conversations, Shopify order actions, and WhatsApp marketing into one product. Budget for plan allowances and additional WhatsApp message charges when considering it.
Plans and prices
From DelightChat's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| STARTUP | $29 a month | 500 tickets/mo · 2,500 contacts/mo · 5 team members · 3 support channels · WhatsApp charges extra · /mo |
| SCALE | $99 a month | 2,000 tickets/mo · 10,000 contacts/mo · 20 team members · 10 support channels · WhatsApp charges extra · /mo |
| GROWTH | $299 a month | 6,000 tickets/mo · 30,000 contacts/mo · 50 team members · 25 support channels · WhatsApp charges extra · /mo |
The facts
Each one read from DelightChat's own pages, with the date it was checked.
What it does
- AI
- The pricing page describes a GPT-powered reply drafting and rewriting assistant as a paid add-on with monthly free usage limits.checked 7 Oct 2026
- Automation
- Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles.checked 7 Oct 2026
- Channels
- The shared inbox supports WhatsApp, Instagram DMs and comments, Facebook Messenger and comments, email, and live chat.checked 7 Oct 2026
- Compliance limit
- The terms say the site is not tailored to comply with industry-specific regulations such as HIPAA or FISMA.checked 7 Oct 2026
- Integrations
- The pricing page lists Shopify Flow integration for triggering WhatsApp messages from workflows.checked 7 Oct 2026
- Intended customers
- The company describes its intended audience as small and medium-sized D2C and ecommerce brands running lean teams.checked 7 Oct 2026
- Pricing limits
- Plans have monthly ticket and marketing-contact allowances, with extra usage priced per additional tickets or contacts.checked 7 Oct 2026
- Product
- DelightChat combines an omnichannel customer support inbox with WhatsApp marketing for ecommerce brands.checked 7 Oct 2026
- Security
- The privacy policy says DelightChat has technical and organizational measures designed to protect personal information and identifies AWS as its cloud computing service provider.checked 7 Oct 2026
- Shopify integration
- The Shopify integration displays customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the DelightChat dashboard.checked 7 Oct 2026
- Support
- The pricing page lists email and WhatsApp support, with response-time targets of 24 working hours on Startup, 8 on Scale, and 4 on Growth.checked 7 Oct 2026
Where it runs
- WhatsApp fees
- WhatsApp message charges depend on message category and the customer's country, and DelightChat says it passes WhatsApp's rates through without markup.checked 7 Oct 2026
- WhatsApp marketing
- The product supports WhatsApp broadcasts, abandoned cart recovery, order notifications, COD verification, and opt-out management.checked 7 Oct 2026
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