18.8
Chatwoot is an open-source customer support platform that brings customer conversations into a shared inbox and pairs it with a knowledge base.
Free planOpen sourceAndroidiOSWeb
Best Conversational Support Software in 2026
Conversational support software helps teams handle customer conversations through messaging channels, shared inboxes, automation and routing. Tools in this category can also connect through listed integrations or an API. Check whether a service has an Android app if you need to work from a Xiaomi, Redmi or POCO phone. Compare web, iOS, macOS and Windows access too, then review free plans, trials, paid pricing and…
28.1
Crisp is an AI customer support platform that brings conversations from different channels into a collaborative inbox.
Free planAndroidiOSWeb
38.1
JivoChat is a customer communication platform for website chat and live agent conversations.
Free planAndroidiOSWeb
- 4
Freshchat
Freshchat helps organizations manage customer conversations across websites, mobile apps, and messaging channels.
Free planAndroidiOSWebAPI8.0From $19 a month - 5
Front
Front is customer communication software with shared inboxes, ticket automation, SLA management, a help center, a customer portal, and API access.
AndroidiOSWebAPI7.9From $25 a month - 6
Smartsupp
Smartsupp is a customer communication platform for websites, combining a chatbot, live agent chat, visitor tracking, and channels including Facebook…
Free planAndroidiOSWeb7.9From $16 a month - 7
Intercom
Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product experience.
AndroidiOSWeb7.7From $19 a month - 8
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel chat.
AndroidiOSWebAPI7.7From $19 a month - 9
Chatra
Free planAndroidiOSWeb7.5From €31 a month - 10
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses.
AndroidiOSWebAPI7.5From $29 a month - 11
Respond.io
Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together.
AndroidiOSWebAPI7.3From $79 a month - 12
Trengo
Trengo brings WhatsApp, email, live chat, social media, and voice calls into a shared inbox for teams.
AndroidiOSWebAPI7.3From €299 a month - 13
Zoho SalesIQ
Zoho SalesIQ is a customer engagement platform for capturing and qualifying leads, communicating with customers, and supporting them through live chat and chatbots.
Free planAndroidiOSWebAPI7.3Free plan - 14
SleekFlow
SleekFlow is a paid agentic AI platform that unifies customer communication channels for sales and support teams.
AndroidiOSWebAPI7.2From $49 a month - 15
tawk.to
Free planAndroidiOSWebWindows7.2From $29 a month - 16
Gorgias
Gorgias is a helpdesk designed for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together.
AndroidiOSWebAPI7.1 - 17
DelightChat
DelightChat combines a customer-support inbox with WhatsApp marketing for ecommerce brands.
AndroidiOSWeb7.0From $29 a month - 18
Kustomer
Kustomer is an AI-native customer experience platform for managing customer relationships and service interactions.
AndroidiOSWebAPI6.8 - 19
Acquire
Acquire is a customer service platform for handling support through digital channels and configurable workflows.
AndroidiOSWebAPI6.7 - 20
Kommunicate
AndroidiOSWeb6.6From $40 a month - 21
Comm100 Live Chat
Comm100 Live Chat is a customer chat platform with website chatbot, live agent chat, visitor tracking, and omnichannel chat channels.
AndroidiOSWebWindows6.4From $39 a month - 22
Helpshift
Helpshift combines technology, AI, and human services for gaming studios working across support, engagement, trust and safety, and community.
AndroidiOSWebAPI6.3 - 23
Gladly
WebAPI5.9 - 24
Olark
Olark is a web-based chat service from Olark for handling conversations with website visitors and messaging contacts.
Web5.8From $29 a month - 25
Dixa
API5.7From €89 a month
Choosing well
Check phone and desktop access
Confirm Android availability before choosing a service for a Xiaomi, Redmi or POCO phone. Services here may run through web browsers, Android, iOS, APIs, macOS or Windows.
A web app may suit browser-based work, while a mobile app can help with replies away from a desk. Check the listed mobile apps against the devices your team uses.
Compare free access and trials
Look for a real free plan if you need to start without a subscription. A free trial can help you assess the workflow before paying.
Chatra shows a free plan, annual-billed pricing starting at $25 per month and a 10-day trial, while DelightChat starts at $29 per month and offers a 14-day trial.
Match inbox and routing needs
Review the messaging channels, shared-inbox capabilities and conversation-routing options that each service provides. These determine how conversations reach the right person and how replies stay organised.
Automation can reduce repeated handling, but check which actions and channels the service actually lists before deciding.
Review connections and API access
Check the listed integrations for the services your team already uses. API access may matter if conversations need to connect with another system.
Treat the integration list as a product requirement: a familiar channel or connector is useful only when the service explicitly supports it.
Check licence and ownership
Open-source code is available from items in this category. If you need to read, change or host code, check the tool's licence and the access model before choosing.
A hosted service and an open-source project can have different setup and maintenance requirements, so match the licence terms to your team.
Questions people ask
Do these tools have Android apps?
Android availability varies by service. Check the listed mobile-app platforms before choosing a tool for a Xiaomi, Redmi or POCO phone.
Can I start with a free plan?
Some items in this category provide a free plan. Check the service's pricing details to confirm what the plan includes and when paid features apply.
Are free trials available?
Some items in this category provide a free trial. Trial length and terms differ, so review the pricing note for the service you are considering.
What platforms can conversational support software use?
Services in this category may support web, Android, iOS, API, macOS or Windows. Check the individual service for its exact platform coverage.
Which features should a support team compare?
Assess messaging channels, automation, shared inbox tools, conversation routing, listed integrations, mobile apps, free plans and paid-from pricing.