Smartsupp
Smartsupp is a customer communication platform for websites, combining a chatbot, live agent chat, visitor tracking, and channels including Facebook Messenge…
What Smartsupp is
Smartsupp is a customer communication platform for websites, combining a chatbot, live agent chat, visitor tracking, and channels including Facebook Messenger, WhatsApp, and connected email. It runs on web, iOS, and Android; a mobile SDK and business mobile app are also available. Teams can organize agent groups, assign roles, and monitor performance from one dashboard, while administrators can limit agents’ access to selected settings. The platform lists more than 80 integrations and includes AI agents, reply assistance, MCP connections, and automation workflows. Its Mira AI agent can recommend products, answer common questions, and hand conversations to people. The free plan allows one operator, 25 conversations per month, one website, and 14-day history. Prices exclude VAT, calculated by billing country. Smartsupp is based in Brno, Czechia, and says it serves more than 100,000 customers.
Good
- Supports live chat, Messenger, WhatsApp, and connected email
- Available on web, iOS, and Android
- Lists more than 80 integrations
- Teams can assign roles and organize agent groups
Watch out
- Free plan is limited to 25 conversations monthly
- Free plan includes only one operator
Who it suits
Smartsupp suits website operators who need live chat and messaging channels alongside visitor tracking. Its free plan is sized for one operator and up to 25 monthly conversations.
Verdict
Smartsupp brings several website communication channels, team controls, and AI features together. The free plan has clear limits, while paid customer service plans start at $17 per month billed annually.
Plans and prices
From Smartsupp's own pricing page, checked 28 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | Free forever; 1 operator and 25 conversations per month. · 1 operator · 25 conversations per month · 14-day history · 1 website · Free forever |
| Solo | $17 a month | 1 operator; unlimited conversations; includes email and 50 AI reply assists per month. · 1 operator · Unlimited conversations · 3 email addresses · 50 AI reply assists per month · 1 website · billed annually |
| Plus | $25 a month | 3 operators; unlimited conversations; automated workflows and 250 AI reply assists per month. · 3 operators · Unlimited conversations · 10 email addresses · 250 AI reply assists per month · 1 website · billed annually |
| Expert | $83 a month | 5+ upgradable operators; unlimited conversations; premium support and 500 AI reply assists per month. · 5+ operators · Unlimited conversations · 50 email addresses · 500 AI reply assists per month · 3 websites · billed annually |
| Ultimate | $280 a month | Enterprise plan with individual limits, custom setup, integrations, account manager, and data exports. · Custom operators · Custom conversation volume · Custom email limit · 3-year history · Contact sales; billed annually |
| Mira AI Agent | $16 a month | For one website; 100 conversations per month; includes 10 free conversations and onboarding for 25 more. · billed annually at $16/month |
The facts
Each one read from Smartsupp's own pages, with the date it was checked.
What it does
- Admin controls
- Plans include limited agent access to settings such as billing or chat box design.checked 28 Sep 2026
- AI features
- AI features include AI agents, AI reply assistance, MCP connections, and automation workflows.checked 28 Sep 2026
- Chat channels
- omnichannelchecked 20 Sep 2026
- Communication channels
- The platform supports live chat, Facebook Messenger, WhatsApp, and connected email.checked 28 Sep 2026
- Customer base
- Smartsupp says it serves more than 100,000 customers.checked 28 Sep 2026
- Included agent seats
- 1checked 20 Sep 2026
- Listed integrations
- The site lists integrations including Shopify, WordPress, Prestashop, Wix, and Magento.checked 28 Sep 2026
- Live agent chat
- Yeschecked 20 Sep 2026
- Mira capabilities
- Mira can recommend products, answer up to 80% of common questions, and hand conversations to humans.checked 28 Sep 2026
- Mobile support
- Smartsupp offers a mobile SDK and a business mobile app.checked 28 Sep 2026
- Paid from
- 17checked 20 Sep 2026
- Privacy compliance
- The site links to data privacy and GDPR information.checked 28 Sep 2026
- Support options
- Support resources include a Help Center, Developer Docs, and premium support on the Expert plan.checked 28 Sep 2026
- VAT handling
- Prices exclude VAT, which is calculated based on the billing country.checked 28 Sep 2026
Money
- Annual billing
- Annual payment is offered with savings of up to 30%.checked 28 Sep 2026
- Free plan
- Yeschecked 20 Sep 2026
- Free plan limits
- The free plan includes 1 operator, 25 conversations per month, and limited 14-day history.checked 28 Sep 2026
- Trial period
- Paid customer service plans include a 14-day free trial with no credit card needed.checked 28 Sep 2026
The company
- Company group
- Smartsupp identifies itself as a member of ABUGO Group.checked 28 Sep 2026
- Company history
- The copyright notice dates Smartsupp from 2012 through 2026.checked 28 Sep 2026
- Founded
- 2013checked 28 Sep 2026
- Headquarters
- Brno, Czechiachecked 28 Sep 2026
- Team management
- Teams can organize agent groups, assign roles, and track performance from one dashboard.checked 28 Sep 2026
Where it runs
- Platform integrations
- Smartsupp advertises more than 80 other platform integrations.checked 28 Sep 2026
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