JivoChat

JivoChat combines website chat, live agents, visitor tracking and omnichannel communication in one service. It is best suited to customer-facing teams that need five free agent seats and expect to add channels or routing tools as they grow. Its strongest case is the breadth of its paid tiers; the main trade-off is that notable capabilities are gated behind annual-billed plans.

Overview

JivoChat brings a website chatbot and live-agent chat together with visitor tracking and omnichannel chat channels. That makes it a plausible starting point for teams handling both automated and agent-led conversations, rather than a fit only for a basic website chat widget. It lists 50 integrations, but teams should confirm that the specific tools they rely on are covered.

Key features

Visitor engagement and monitoring

Basic adds proactive invitations, pre-chat buttons and real-time visitor monitoring, which can help agents prompt conversations and see visitor activity. Automatic assistant ready answers and anti-spam protection add response support and message filtering, while JivoChat CRM gives the tier more scope than a simple chat upgrade. These are useful additions for teams that want engagement tools alongside live chat, but they require moving beyond the free plan.

More channels and escalation

Professional adds Telephony Plus, WhatsApp integration, voice messages on Telegram, Instagram and Facebook, chatbot integration and chat rescue. That tier makes more sense for teams whose customer conversations already span those messaging services or need telephony; a team that only needs website chat may not benefit enough to justify the higher price.

Routing and developer options

Enterprise adds a Mobile SDK, chat routing, a video call module and Chat API. These capabilities are aimed at teams with more specific workflow or integration needs. For organizations that do not need routing, video calls or API access, the extra cost buys little evident advantage over lower tiers.

Pricing

JivoChat has a free plan and a 14-day trial. The Free plan costs nothing and includes five agents, making it a comparatively roomy starting point for a small team that wants to put agents on the service without a subscription.

• Free: free for five agents. It is the natural choice for a team validating the basic chat and visitor-tracking setup, but it does not include the paid-tier capabilities described below.
• Basic: $28 a month, billed if billed annually. It adds proactive invitations, pre-chat buttons, real-time visitor monitoring, automatic assistant ready answers, anti-spam protection and JivoChat CRM. It suits teams that need these engagement and CRM tools without the extra channel and telephony additions in Professional.
• Professional: $42 a month, billed if billed annually. Telephony Plus, WhatsApp, voice messages on Telegram, Instagram and Facebook, chatbot integration and chat rescue make it the more relevant tier for teams using those channels.
• Enterprise: $56 a month, billed if billed annually. The Mobile SDK, chat routing, video call module and Chat API target teams with more advanced routing or integration requirements.

The paid prices are tied to annual billing, so teams should weigh that commitment against the value of the features they will actually use. The listed five-agent allowance applies to the free plan; the paid plan seat terms are not established here, so teams should confirm the fit before choosing a tier.

Platforms

JivoChat supports web, Windows, macOS, Linux, iOS and Android. That broad desktop and mobile coverage is useful for teams whose agents work across different operating systems.

Who it's for

JivoChat is a good fit for small teams that want to start with five free agent seats and for growing customer-support operations that expect to use more than one communication channel. Basic is the sensible step up for teams that value visitor engagement tools and CRM; Professional is better justified when its messaging and telephony additions matter; Enterprise is for teams that need its routing, video or API capabilities. It is less compelling for teams that only need a lightweight chat widget or would pay for capabilities they do not plan to use.

Pros and cons

• Pro: The free plan includes five agent seats, allowing a small team to begin without a subscription.
• Pro: Its feature ladder spans visitor engagement, CRM, messaging, telephony, routing and API capabilities, so teams with expanding requirements can consider successive tiers.
• Pro: Support for web, desktop and mobile platforms gives agents flexibility over where they access the service.
• Con: The advertised paid prices are billed annually, which is a meaningful commitment for teams still evaluating their needs.
• Con: Specific capabilities are divided across paid tiers, so teams needing WhatsApp or telephony must move above Basic, while routing and API access require Enterprise.

Alternatives

For a wider comparison, browse Live chat software.

• Freshchat is worth considering if a free plan for up to 10 agents is more important than JivoChat's five-seat free plan.
• Zoho SalesIQ offers a free plan with three operator licenses, 100 chats per month, 10,000 visitors per month and 30 days of chat history; consider it if those explicit monthly limits match your expected volume.
• Crisp may suit a small team that can work within its free plan's two seats and 100 customer profiles, with unlimited conversations.
• tawk.to has a free Hobby plan with 100 monthly message credits, one AI chat agent and 100 crawled web pages; consider it if that allowance fits your use.
• Chatwoot is an open-source option with a free Hacker plan for up to two agents and 500 conversations per month, for teams whose needs fit those limits.
• MyLiveChat has a free plan for one agent and three years of chat history; it is an alternative for a team that can work within a single-agent limit.
• Smartsupp has a free plan for one operator and 25 conversations per month, a fit only if those caps are sufficient.
• Chaport is another freemium live-chat alternative.

Verdict

Choose JivoChat if you want a five-seat free starting point and a path from website chat into broader messaging, telephony or routing capabilities. Its breadth is the main reason to pick it; its annual-billed paid tiers and feature gates are the main reasons to compare alternatives if you need only basic chat or have a narrower budget.