Zoho SalesIQ

Zoho SalesIQ is a customer-engagement service that combines website chat, visitor intelligence, chatbots, and conversations from major messaging apps. It is best suited to sales and support teams that need visitor context while handling leads and questions. The main trade-off is clear: its feature range is broad, but the free tier’s chat allowance is modest for a busy site.

Overview

SalesIQ puts live-agent chat, website visitor tracking, and bot-based support in one service. Agents can see a visitor’s location, actions, time on the site, and pages viewed in real time, which helps them qualify prospects and tailor support instead of answering without context. That combination is valuable for teams whose conversations depend on buying intent or browsing behavior.

The product comes from Zoho, founded in 1996 and headquartered in Chennai, India. Zoho describes an information-security management system covering customer-data security, availability, processing, integrity, and confidentiality. Support is offered 24/5, Monday through Friday.

Key features

• Live chat and visitor insight: Live agents can respond while seeing current visitor activity. This is more useful for lead prioritization and contextual support than a standalone inbox, although the free plan limits the volume that can be handled.
• Bot building: Zobot offers both codeless and programmable construction. That gives nontechnical teams a simpler route while leaving room for custom logic. Answer Bot uses Zoho’s Zia AI to answer common questions from a resource library, making it suitable for repeat queries rather than every unusual case.
• Richer agent conversations: In-chat voice notes, audio calls, screen sharing, and remote access through Zoho Assist provide alternatives when text is inefficient. File sharing supports more than 60 formats, but each file must be under 50 MB.
• Omnichannel dashboard: Facebook Messenger, Instagram, Telegram, WeChat, LINE, and WhatsApp conversations can be brought into one dashboard. Teams serving customers across social and messaging channels benefit most; a web-only support operation may not need this breadth.
• Integrations and apps: Zoho lists connections with Zoho CRM, Zoho Desk, Zoho Campaigns, Zoho Analytics, Shopify, Mailchimp, Clearbit, Zendesk, and OpenAI. The Mobilisten SDK supports Android, iOS, React Native, Cordova, and Flutter. Desktop apps are available for Windows, macOS, Ubuntu, and Fedora, alongside web access and an API.

Pricing

SalesIQ uses a freemium model and includes a 15-day trial without a credit card. The free plan costs nothing and includes three operator licenses, 100 operator chat sessions per month, 10,000 tracked visitors per month, and 30 days of chat history. It is a sensible starting point for a small site validating live chat, but 100 sessions can become a hard ceiling quickly.

The Basic plan has custom pricing. It includes one operator, 1,000 chat sessions per month, 50,000 visitors per month, and one custom chatbot. It suits a growing operation that needs materially more traffic and chat capacity, though the included operator count means additional staffing requirements should be considered.

The Professional plan also uses custom pricing. It includes one operator, unlimited chat sessions, 100,000 visitors per month, and five custom chatbots. This is the clearest fit for high-volume support or teams that need several tailored bot flows.

Enterprise pricing is custom and includes one operator, 200,000 visitors per month, and 10 custom chatbots. It is aimed at the largest stated traffic allowance and broader bot coverage. Across plans, the one-operator inclusion on paid tiers makes seat requirements an important budgeting consideration.

Platforms

SalesIQ supports Android, iOS, Windows, macOS, Linux, web, and API access. Its mobile SDK extends app support to React Native, Cordova, and Flutter, while desktop builds cover Windows, macOS, Ubuntu, and Fedora.

Who it's for

Choose SalesIQ for lead-generation and support teams that want visitor behavior, live agents, bots, and multiple messaging channels together. It is particularly well matched to organizations already using Zoho applications or needing a programmable bot path. It is less suitable when a small team expects heavy chat volume on a free plan or when every shared file may exceed 50 MB.

Pros and cons

Pros

• Real-time visitor location, actions, time, and page history give agents useful qualification context.
• Codeless and programmable Zobots cover both straightforward automation and custom workflows.
• Voice notes, calls, screen sharing, and Zoho Assist remote access extend support beyond text.
• Six major messaging channels can be managed from one dashboard.
• Broad integrations, mobile SDK coverage, desktop apps, and API access support varied deployments.

Cons

• The free plan allows only 100 operator chat sessions monthly, which can constrain an active site.
• Paid plans include one operator, so larger teams must account for additional seats.
• Every shared file must stay below 50 MB.
• Basic, Professional, and Enterprise prices are custom rather than published amounts.

Alternatives

Browse Live chat software for a wider category comparison. Pick Freshchat instead if a free plan for up to 10 agents, with web and mobile widgets and a shared inbox, is the priority. JivoChat is an alternative when its five-agent free plan or proactive invitations and pre-chat buttons fit better. Choose Crisp for a free tier with two seats, unlimited conversations, and 100 customer profiles. tawk.to is another option for teams evaluating a free plan with message credits and an AI chat agent. Chatwoot suits readers seeking an open-source, self-hosted route. MyLiveChat, Smartsupp, and Chaport are further alternatives to compare.

Verdict

Zoho SalesIQ is a strong choice for teams that need live chat enriched by visitor intelligence, flexible bots, and omnichannel messaging. Its strongest reason to choose it is the breadth of sales and support tools in one service. Look elsewhere if your operation will exceed the free chat allowance, needs many included operators, or requires larger file transfers.