Freshchat
8.8#2 in live chat softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitFreshchat vs Zoho SalesIQ
Zoho SalesIQ
8.1#15 in live chat softwareFree planFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Freshchat | Zoho SalesIQ |
|---|---|---|
| Chat channels | omnichannel | omnichannel |
| Founded | 2010 | 1996 |
| Free plan | Yes | Yes |
| Included agent seats | 10 | 1 |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | Zoho lists integrations including Zoho CRM, Zoho Desk, Zoho Campaigns, Zoho Analytics, Shopify, Mailchimp, Clearbit, Zendesk, and OpenAI. |
| Live agent chat | Yes | Yes |
| Security | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. | Zoho says it maintains an Information Security Management System and policies covering the security, availability, processing, integrity, and confidentiality of customer data. |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | The pricing FAQ says Zoho SalesIQ support is available 24/5, Monday through Friday. |
| Trial | The 14-day free trial provides instant access to the Enterprise plan and does not require a credit card. | Zoho offers a 15-day free trial without requiring a credit card. |
Freshchat plans
- FreeFree
- Growth$19 a month
- Pro$49 a month
- Enterprise$79 a month
Zoho SalesIQ plans
- FreeFree
- Basic—
- Enterprise—
- Professional—
Pick Freshchat if…
Freshchat suits teams that handle customer conversations across websites, apps, and messaging channels. Its free plan accommodates up to 10 agents, while paid tiers add features such as multilingual conversations and intelligent routing.
Pick Zoho SalesIQ if…
SalesIQ suits teams that want to qualify leads and communicate with customers through live chat, chatbots, or multiple messaging channels. Its visitor details, bot options, and desktop and mobile availability also fit teams that need to engage site visitors across devices.