Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Zoho SalesIQ
Zoho SalesIQ
8.1#15 in live chat softwareFree planFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Chatwoot | Zoho SalesIQ |
|---|---|---|
| Chat channels | omnichannel | omnichannel |
| Founded | 2016 | 1996 |
| Free plan | Yes | Yes |
| Included agent seats | 2 | 1 |
| Live agent chat | Yes | Yes |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | SalesIQ is a customer engagement platform for capturing and qualifying leads, communicating with customers, and supporting them through live chat and chatbots. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | Zoho says it maintains an Information Security Management System and policies covering the security, availability, processing, integrity, and confidentiality of customer data. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The pricing FAQ says Zoho SalesIQ support is available 24/5, Monday through Friday. |
| Visitor tracking | Yes | Yes |
| Website chatbot | Yes | Yes |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Zoho SalesIQ plans
- FreeFree
- Basic—
- Enterprise—
- Professional—
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Zoho SalesIQ if…
SalesIQ suits teams that want to qualify leads and communicate with customers through live chat, chatbots, or multiple messaging channels. Its visitor details, bot options, and desktop and mobile availability also fit teams that need to engage site visitors across devices.