Crisp
8.1#1 in sms chatbot softwareFrom $45 a monthFree planAndroidiOSWebAPI
VisitCrisp vs JivoChat
What both publish
| Fact | Crisp | JivoChat |
|---|---|---|
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | Yes |
| Included agent seats | 2 | 5 |
| Integrations | The integrations directory includes CRM, CMS, marketing, messaging and teamwork integrations such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. | The official integrations directory lists connections and guides for services including Slack, Pipedrive, Bitrix24, Zoho CRM, Mailchimp, Zendesk and chatbot providers. |
| Listed integrations | 2000 | 50 |
| Live agent chat | Yes | Yes |
| Paid from | 45 | 28 |
| Security | Crisp says it does not sell data, uses encrypted backups, applies GDPR protections and limits customer-data access by need to know. | JivoChat says it uses TLS for data in transit, a web application firewall, hashed password storage, data isolation and external security audits. |
Crisp plans
- FreeFree
- Mini$45 a month
- Essentials$95 a month
- Plus$295 a month
- EnterprisePriced on request
JivoChat plans
- FreeFree
- Basic$28 a month
- Professional$42 a month
- Enterprise$56 a month
Pick Crisp if…
Crisp suits customer support, inbound sales, and marketing teams that want a shared inbox and AI tools. The free plan may work for teams with two seats and limited customer profiles.
Pick JivoChat if…
JivoChat suits teams that need website chat, live agent conversations and visitor tracking across multiple chat channels. Its different plans offer options for teams needing features such as WhatsApp integration, chat routing or a chat API.