Freshchat
8.8#2 in live chat softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitFreshchat vs JivoChat
What both publish
| Fact | Freshchat | JivoChat |
|---|---|---|
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | Yes |
| Included agent seats | 10 | 5 |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | The official integrations directory lists connections and guides for services including Slack, Pipedrive, Bitrix24, Zoho CRM, Mailchimp, Zendesk and chatbot providers. |
| Listed integrations | 1000 | 50 |
| Live agent chat | Yes | Yes |
| Paid from | 19 | 28 |
| Security | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. | JivoChat says it uses TLS for data in transit, a web application firewall, hashed password storage, data isolation and external security audits. |
Freshchat plans
- FreeFree
- Growth$19 a month
- Pro$49 a month
- Enterprise$79 a month
JivoChat plans
- FreeFree
- Basic$28 a month
- Professional$42 a month
- Enterprise$56 a month
Pick Freshchat if…
Freshchat suits teams that handle customer conversations across websites, apps, and messaging channels. Its free plan accommodates up to 10 agents, while paid tiers add features such as multilingual conversations and intelligent routing.
Pick JivoChat if…
JivoChat suits teams that need website chat, live agent conversations and visitor tracking across multiple chat channels. Its different plans offer options for teams needing features such as WhatsApp integration, chat routing or a chat API.