Freshchat
8.8#2 in live chat softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitFreshchat vs Smartsupp
What both publish
| Fact | Freshchat | Smartsupp |
|---|---|---|
| Admin controls | Administration includes role-based access control, business hours, audit logs, and domain or IP allowlisting on Enterprise. | Plans include limited agent access to settings such as billing or chat box design. |
| Chat channels | omnichannel | omnichannel |
| Founded | 2010 | 2013 |
| Free plan | Yes | Yes |
| Headquarters | San Mateo, California, United States | Brno, Czechia |
| Included agent seats | 10 | 1 |
| Listed integrations | 1000 | The site lists integrations including Shopify, WordPress, Prestashop, Wix, and Magento. |
| Live agent chat | Yes | Yes |
| Paid from | 19 | 17 |
Freshchat plans
- FreeFree
- Growth$19 a month
- Pro$49 a month
- Enterprise$79 a month
Smartsupp plans
- FreeFree
- Solo$17 a month
- Plus$25 a month
- Expert$83 a month
- Ultimate$280 a month
- Mira AI Agent$16 a month
Pick Freshchat if…
Freshchat suits teams that handle customer conversations across websites, apps, and messaging channels. Its free plan accommodates up to 10 agents, while paid tiers add features such as multilingual conversations and intelligent routing.
Pick Smartsupp if…
Smartsupp suits website operators who need live chat and messaging channels alongside visitor tracking. Its free plan is sized for one operator and up to 25 monthly conversations.